Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

The team in Israel pushes forward and aims for the stars. We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.

• Build and maintain computer systems used by employees including Operating System configuration and management using Mobile Device Management tools.
• Recommend, design, deploy, maintain and resolve issues with onsite computer and networking systems such as WIFI Access Points, Firewalls, Switches, Servers, Physical Access Control Systems, Printers, Patch Panels and Cabling.
• Recommend and document procedure for automation (writing scripts in code, creating workflows, creating blueprints for new operating systems.
• Respond to incoming Helpdesk requests, emails, instant messages in our helpdesk channel, and alerts regarding employee problems in a timely and professional manner.
• Administer and resolve issues with associated end-user workstations (Mac, PCs, Chrome OS) including client-side patching activities.
• Assist with facilities and inventory-related projects including equipment tracking,ordering and shipping.
• Onboard and offboard new employees, creating Okta accounts and provisioning hardware on site.
• Manage/administer business computer systems like Okta, G Suite, Zoom, Slack, AWS, Jira, Git Hub, Pager Duty, Wiki (Confluence) including Sandbox Prototype Accounts (Okta, GSuite).
• Clearly communicate technical information, both verbal and written, to a wide range of end-users.
• Provide excellent support for internal customers and liaise with vendors when escalating issues as necessary.
• Exercise discretion while working with systems access and information of a sensitive nature.

• A BS in Computer Science or equivalent professional experience.
• Flexibility - our environment is constantly changing and successful candidates should be comfortable with some amount of ambiguity.
• Maintain a strong empathetic partnership with the teams we support.
• A strong sense of ownership and a "do what it takes" and "don't be afraid to fail" attitude
• 2+ years of technical support experience.
• A basic understanding of the principles of networking and the OSI model.
• Reasonable understanding of DHCP, TCP/IP, and DNS.
• Experience with mac OS, i OS, Windows 10, Server 20*, and Android.
• Strong investigative skills in a fast-paced, high-growth environment.

• Experience with a general scripting language (Python, Powershell, Bash, etc.).
• Experience evaluating, selecting, and deploying new tools on a company-wide basis.
• Experience deploying and managing A/V systems including Zoom/Google Meet software and Logitech hardware including Vo IP solutions.