Israel Job Openings
OpenLegacy
Technical Support Engineer
Petah Tikva
FULL TIME
August 7, 2024
A Cool Company With Awesome Careers for Great People.
What do we do?
We are a pioneer in Digital-Driven Integration to help the worlds largest organizations to leverage their legacy systems for innovative digital channels, cloud, web, mobile and more. We are a very important part of the "digital transformation" ecosystem with a focus on the most complex transformations of all: legacy mainframes, mid-range systems and even legacy databases and applications.
While many organizations focus on API management, we focus on the really hard part - quickly creating APIs from these complex, proprietary systems. We bring legacy systems to the modern world without the typical cost, time, risk and resources! That's why our slogan is "Digital to the Core!"
While many organizations focus on API management, we focus on the really hard part - quickly creating APIs from these complex, proprietary systems. We bring legacy systems to the modern world without the typical cost, time, risk and resources! That's why our slogan is "Digital to the Core!"
What makes us special?
Our microservices-based APIs are created using automatic code generation, direct from the legacy system, using microservices for flexible deployment options.
As a result, organizations can create legacy APIs 10X faster, improve API performance by 5X and reduce total cost of ownership by 75%.
Our approach is disruptive and getting attention around the world. So, we are growing at a very rapid pace and need the right people to help us manage that growth and to achieve the next level of scale. We are actively seeking motivated and talented professionals who can participate in our growth and leverage their skills and passion for truly exciting cutting-edge approaches to decades-old problems.
As a result, organizations can create legacy APIs 10X faster, improve API performance by 5X and reduce total cost of ownership by 75%.
Our approach is disruptive and getting attention around the world. So, we are growing at a very rapid pace and need the right people to help us manage that growth and to achieve the next level of scale. We are actively seeking motivated and talented professionals who can participate in our growth and leverage their skills and passion for truly exciting cutting-edge approaches to decades-old problems.
We think our approach is revolutionary-and we're not alone: We are growing fast and we need the right people to help us.
We are actively seeking motivated and talented professionals.
We are actively seeking motivated and talented professionals.
- We work as a team.
- We are fast and focused.
- We learn from each other.
- We respect our team members, our partners, our customers and even our competition.
- We look for smart people who want to solve hard problems and have fun.
We look forward to meeting you.
Technical Support Engineer
Role Overview
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Responsibilities
- Research and identify solutions to software and hardware issues
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Providing product support to our customers and customer success teams.
Helping with POC stages, helping with onboarding issues and helping with post-sales implementation. - Gaining product expertise by creating demos for new product features.
- Monitoring the company support Saa S environment.
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Track computer system issues through to resolution within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
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Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Requirements
- Minimum 1 year of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Hands-on experience with Spring Framework, Maven, and Gradle environments.
- Ability to write code in C #, Java-must
- Understanding the concepts of REST API, microservices, and their ecosystem: API-Gateway, Oauth, and TLS Protocols
- Understanding the concepts of containers Docker and Container Orchestration
- Familiar with Saa S and Cloud environments
- Ability to diagnose and troubleshoot technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Familiarity with NOC-advantage.
- BS degree in Information Technology, Computer Science, or relevant field- advantage.
- Fluency in multiple languages, such as Spanish, is an advantage
The position is for men and women.
Full-time job.
Our office is located in Petah Tikva, Israel
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