Duties

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.

Requirements

Conditions of Employment

• Must be 18 years of age or older at time of appointment or placement into the position.
• Direct Deposit is required.
• Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and Do D policy including annual influenza vaccinations.
• A one year probationary period may be required (either initially or upon conversion, if applicable).
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
• May be subject to an irregular hours, evening and or weekends.
• Travel to on and off post locations may be required.

How You Will Be Evaluated

• Benefits
  
  
  Review our benefits
  
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  The following documents must be submitted with your application:
  

  • Resume

  
  
  To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
  
  The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • HS Diploma/GED, College transcripts/Diploma, CDA, Proof of education Etc.
  • DA 3434 or equivalent
  • References or letters of recommendations
  • PCS Orders
  • Proof of Marriage Status
  • Resume
  • Transcript

  
  

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  
• How to Apply
  
  You may submit your application package using one of the two methods identified below:
  Electronically: (preferred) at https://www.usajobs.gov and search for Vacancy Identification Number (VIN)12574490
  Manually: Please refer to the "Additional Information" section of this announcement for instructions.
  

  Agency contact information

  CHRA NAF C2SC - Recruitment Branch

  Phone

  0000000000

  Email

  usarmy.apg.chra-hqs.mbx.naf-central-recruitment@army.mil

  Address

  JN-NAF-W6E7AA USAG VICENZA
  DO NOT MAIL
  APO, AE 09630
  US

  Next steps

  Applicants are encouraged to apply early in the announcement period to allow themselves ample time for application updates, if warranted. (E.g., to provide missing required documentation such as transcripts, high school diploma, etc. before announcement closes.) After we receive your complete application package your qualifications will be reviewed and assigned an initial rating. We will also review your application to make sure that your resume supports the answers given in the questionnaire. If your resume does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking you may be referred to the hiring manager for further consideration and possible interview. Applicants may be sent based on cut off dates, the date order of application or other means outlined in the announcement text or in accordance with Army Regulation 215-3. You will be notified when your rating is determined. If a determination is made that you have inflated your qualification and/or experience, you may lose consideration for the position. Please follow all instructions carefully; errors and omissions may affect your eligibility.
  
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency