SAI Programs has been curating transformative study abroad experiences for American university students in Italy since 1995. SAI is seeking to fill the position of Assistant Program Coordinator in Florence. This is a full-time position. This position requires some evening and weekend work and availability to assist students with emergencies after-hours.
Requisites:

• Excellent communication skills in both English and Italian
• Legal ability to work in Italy
• Knowledge of U.S. Higher Education systems and study abroad programs
• Passion to work with university students and help them engage with the local culture
• Attention to detail
• Ability to prioritize in a fast paced environment and problem solve
• Flexibility
• At least 2 years of relevant work experience
• Good customer service skills
• Knowledge of student housing management a plus
• Knowledge of Microsoft Office and Google suite
• Team player, and ability to communicate effectively across multiple departments
• Willingness to work some evenings and weekends

Duties:

• Assists with logistics for student arrivals and coordinates student orientation (Specific tasks include reserving spaces, creating content, updating presentation, organizing arrival events and tours, etc.)
• Assists in inclusive events according to SAI procedures as required
• Advises and assists students. Issues may include: roommate disputes, homesickness, housing maintenance issues. Staff member must be available to accompany students to doctor appointments, police station and elsewhere as required
• Rotates as emergency contact 24/7 while programs are in session: when in charge of the emergency phone, staff member must be able to respond to emergencies 24/7 and easily get to Florence
• Executes SAI Disciplinary Procedures when required
• Assists as needed with programming budgeting and reconciliation according to SAI Accounting Procedures
• Communicates with parents/students before, during, and after the semester according to SAI’s Communication Policy
• Serves as office receptionist and first point of contact
• Manages the general email account for the Florence office
• Manages office, including managing office supply inventory, office classroom rental, etc
• Assists with housing as required
• Assists with the permit to stay process
• Supports Program Director, Assistant Program Director and Housing Manager as needed
• Assists with Faculty Led Programs, including possible travel, as needed
• Other duties as assigned

Only applicants with a CV in English and valid EU working documents will be considered.
Job Types: Full-time, Temporary
Contract length: 9 months
Work Location: In person
Expected Start Date: 04/11/2024
Application Question(s):

• Are you willing to work some evenings and weekends?
• Do you live in or close to Florence?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Job Type: Full-time
Application Question(s):

• Are you willing to work some evenings and weekends?
• Do you live in or close to Florence?

Language:

• English (Required)

Work Location: In person
Expected Start Date: 04/11/2024