JJOB SUMMARY


W Rome is currently recruiting for a Bar Manager. Reporting to the Director of B+F Andrea Scanu, the Bar Manager leads the beverage operations in W Lounge and Seu Pizza con Vista during summer season.


The main responsibilities of the positions are:

• overseeing the development and implementation of bar departmental strategies and ensures implementation of the brand service strategy and brand initiatives in collaboration with Marketing & PR
• ensuring the bar operation meets the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.
• Delivering products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

About us
W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.


What we offer

• Professional career progression at international level in Marriott hotels around the globe
• Learning and development opportunities online, on the job and in class
• Discounts on hotel rooms, gift shop items, food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events, Wellbeing activities through the Take Care program
• Canteen service and uniforms

CORE WORK ACTIVITIES


Managing Beverage Operations

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Develops a beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
• Works with direct reports and other departments to develop and implement promotions, menu items and presentations.
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
• Implements agreed upon beverage policy and procedures throughout the property.
• Manages in compliance with all applicable beverage and liquor laws.
• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Monitors adherence to all liquor control policies and procedures.
• Attends pre- and post-convention meetings as needed to understand group needs.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Ensures compliance with all beverage policies, standards and procedures.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Estimate liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned
• Reviews financial reports and statements to determine how Beverage is performing against budget.
• Ensures cash control and liquor control policies are in place in beverage areas and followed by all related employees.

Leading Beverage Team

• Trains staff on liquor control policies and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the beverage staff regarding each event.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-shift briefings, Talent meetings, culinary team).
• Sets expectations and holds beverage leadership team accountable for demonstrating desired service behaviors.
• Provides feedback to employees based on observation of service behaviors.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in the development and implementation of corrective action plans.
• Utilizes employee feedback and an 'open door policy to identify and address employee problems or concerns in a timely manner
• Ensures that regular, on-going communication occurs in all areas of the beverage department (e.g., pre-shifts briefings and Talent meetings). Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Communicates and executes departmental and property emergency procedures.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.

MANAGEMENT COMPETENCIES

CANDIDATE PROFILE
Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, or related professional area

Fluent English and Italian language


Explore our very big world
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.


You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.