Flexible Work Eligible: Flexible Work Schedule

DISCOVER your opportunity
Claims Specialist Casualty
Milan, Italy
As part of the Claims division of the branch, the key Claims function mission is to proactively manage claims from notification to settlement, providing high quality customer service and reaching an effective outcome, in the most cost effective and profitable way.

DISCOVER your opportunity
Within the Claims function, the Claims Specialist:

• manages and resolves claims by driving files from opening to resolution and setting and implementing the case strategy under the Claims management direction and in accordance with the Company guidelines and procedures;
• reserves the exposure, appoint experts, monitors their mission and analyzes their findings;
• estimates the predicted final cost of claims, monitors the provisioning and settles indemnities within the authority limits;
• undertakes recovery actions when necessary and collects receivables;
• manages claims litigation strategies and/or alternative resolution techniques;
• analyzes potential fraud in respect of customer privacy, conducts investigation analysis and drafts mitigation plans;
• uses tools data for to extract relevant information, make decisions and provide business insights;
• contributes to the costs control and the performance of the technical results while developing and leverage the quality of service in adherence to the Company culture and values;
• collaborates with Practice Leadership and the Underwriting team and draft initiatives, including external marketing and business development activities to establish claims’ value and service proposition.
• cooperates with multiple contributors in virtual or non-virtual environments and different locations to achieve collective goals;
• places the customer at the centre of all decisions and actions, understanding and anticipating needs and behaviours and formulating customized advices and solutions;
• acts as a brand ambassador.

SHARE your talent
SHARE your talent
We’re looking for someone who has these abilities and skills:

• expertise in local law, compliance and insurance regulatory system;
• knowledge of insurance and reinsurance concepts;
• knowledge and understanding of Casualty claims rules, processes and procedures (ability to handle other Lo Bs claims is a plus);
• negotiation skills;
• ability to interact with multiple stakeholders;
• fluency in Italian and English (spoken and written);
• ability and willingness to work under pressure in a dynamic team;
• “share-to-succeed” mindset.

FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com

Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability

AXA XL is an Equal Opportunity Employer.

Location:IT-IT-Lombardy Work Locations: IT Milan Corso Como 17 Corso Como 17 2 Lombardy 20154

Job Field:Claims

Schedule:Full-time

Job Type:Standard