Italy Job Openings
HarbisonWalker International
Customer Service Executive
Fiorano Modenese
FULL TIME
August 9, 2024
We have a fantastic opportunity in our supply chain team based in Fiorano Modenese, Italy. As a Customer Service Executive, you will be an integral part of our team at the Fiorano Modenese factory facility. Your role will involve providing exceptional customer service to our diverse clients across various sectors.
Responsibilities:
- Order Management : Handle the entire order process from registration to invoicing using SAP.
- Customer Communication : Respond promptly to customer inquiries regarding orders, deliveries, prices, invoices, certificates, and more through various communication channels.
- Order Updates : Keep customers informed about their order status, especially in cases of delays or discrepancies.
- Contract Accuracy : Ensure that Incoterms, payment terms, and prices are accurate and align with customer contracts on SAP sales orders.
- Sales Support : Assist the sales team in the quotation process when needed.
- Claims and Complaints : Accurately register claims and complaints, providing administrative support to the sales team as required.
- Financial Support : Assist the cash collection team and financial service center in reducing overdue accounts.
- Price Management : Maintain and verify the accuracy of sales prices on SAP, including customer price administration.
- Transport Costs : Obtain and communicate transport costs to customers when requested.
- Inventory Transactions : Log inventory transactions accurately and support cycle counts, and reconciliation activities as needed.
- Continuous Improvement : Participate in activities and workshops aimed at enhancing customer service.
- Dispatch Administration : Handle administrative tasks related to the dispatch of customer orders.
-
Additional Tasks : Perform other duties as required by local needs, such as:
- Import/export declarations
- Issuing certificates
- Stock replenishments
- Purchasing office supplies and raw materials
- Supporting front desk reception tasks including postal services, meeting arrangements, and meal arrangements
Essential:
- Proficiency in ERP systems, particularly SAP
- Familiarity with CRM systems, such as Salesforce
- 2-5 years of experience in a similar administrative role
- Excellent communication and interpersonal skills; strong problem-solving abilities; ability to multitask and manage time effectively.
- Knowledge of import/export procedures
- Customer-focused attitude with a proactive approach; ability to work well in a team environment.
- Fluency in English/ Italian
- Proficiency in an additional language (advantageous in an international environment)
- Excellent interpersonal and communication skills
- Strong organizational and time management skills
- Flexibility and agility
- Team spirit and collaboration
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