Site:

• Elemaster Headquarter Italy – Lomagna (LC)

Department:

• Customer Service department

Job description:
The Customer Service Specialist is in charge to process any Customer needs related to the execution of issued Purchase Orders, in order to create trustful and long-lasting relationship with customers.
This includes feasibility analysis with regards to components availability, production planning and interfacing with internal departments (Sales/Key Account/Demand Planner/Supply Chain Department/Production planning/Manufacturing) to properly satisfy customer requests.
He/she demonstrates a good understanding of product structures and production routings to understand dependencies and constraints in the production flow.
He/she is willing to work in a multinational context, dealing with worldwide customers.
Specifically, he/she will:

• Analyze customer needs with regard to execution of Purchase Orders, mainly in terms of feasibility, planning and deliveries
• Interact with customers via phone, mail and chat, maintaining a continuous communication flow.
• Working in team and with other departments to find appropriate solutions for different issues

Requirements:

• Have excellent communication, interpersonal, and influencing skills with excellent result orientation
• Be interested in planning and manufacturing processes
• Excellent skills with MS Excel. Appreciated a knowledge of a complex ERP (SAP, Infor LN…)
• Fluent English. Appreciated a second language.
• Preferably Bachelor’s degree in “management engineering” or technical background in electronics

Employment Type:
Full-time