• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in Cardex (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend, and implement corrective actions.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
• Performs other duties and responsibilities as assigned or required.

• 2-4 years of related work experience
• Experience in Program Management and/or Customer Support
• Experience in a warehouse environment
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to work in a very fast-faced environment with a high degree of accuracy.
• Ability to effectively multi-task
• Ability to manage multiple and competing priorities.
• Proficient knowledge in MS Office (Excel, Word, Power Point) applications
• Ability to work in a very fast-faced environment with a high degree of accuracy.
• Team collaboration and a high degree of flexibility and resilience
• Ability to effectively multi-task
• Ability to manage multiple and competing priorities.

• Proficient knowledge in MS Office (Excel, Word, Power Point) applications

• Education: High School Diploma, or Related Field of Study – associate degree in business (preferred)