Job Title: Desk side support engineer.
Location: Italy, Milan
Job type- Full time
Role
The Tech Lounge Specialist provides a wide range of services essential for the operation of a client centric onsite IT services model called Tech Lounge.
The Tech Lounge Specialist will work with the Tech Lounge team to provide outstanding customer service and support. Works with leading technologies such a lean laptop, modern desktop setups and the latest mobile devices in a fast-paced environment.
The Tech Lounge Specialist will be tasked to quickly diagnose technology issues at the Tech Lounge or remote for both hardware and software utilize the relevant tools available. Additionally, the Specialist will provide clients clear guidance, advise and resolution with patience and empathy to enhance the overall customer experience while visiting the Tech Lounge.
Working Arrangements

• 5 days a week in office role

Your key responsibilities

• Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support
• You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
• Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate
• Provide customers with training and advice on DB related technologies and updates during service visit
• Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge
• Educate and share with customers on new technology and processes to enhance technology adaption
• Build relationship across Technology, Data, & Innovation (TDI) technology disciplines to collaborate on resolving complex IT issues
• Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits
• Utilise Service Now to record and track all incident related to service calls and appointments

Your skills and experience

• Strong people skills and a knack for problem solving
• Excellent communication skills, both written and spoken
• Excellent time management skills and can make decisions quickly
• Previous experience supporting Investment Banking/financial environment is an advantage
• Knowledge of financial applications and MS Office suite of products
• Experience in customer service/support, client services, production support or technical support role
• Advanced working knowledge of Microsoft product such as O365, Teams, Windows OS 10
• Advanced working knowledge of Windows OS 10, Apple Mac, and Mobile device (Apple, Android)
• Strong technical skills related to desktop, mobile, End User compute environment
• Bachelor’s degree from an accredited college or University with a concentration in IT or Computer Science related discipline is preferred but not essential.

Certificate of Disability in Force by law 68/99. If you have a valid disability certificate, kindly let us know during the selection process.
Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.
HCL is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinance.
Contratto di lavoro: Tempo pieno
Istruzione:

• Laurea triennale (Preferenziale)