• Respond to customer calls during office hours, Monday to Friday bearing in mind that customers must be contacted within 24 hrs of their initial call.
• Support dealers ensuring the best possible customer experience of Mindray .
• Take responsibility for the effective management of your designated service area including promoting new contracts and liaising with customers for renewals.
• Take a project management role for central station installations within the service territory and coordinating the installation of large orders if required.
• Completing all planned preventative maintenance (PPM) visits on time and to the levels outlined in the service manual.
• Assist sales and marketing team with tender opportunities as technical support and to promote service contracts.
• Maintaining tools and test equipment properly and liaising with the Service Supervisor/Manager to ensure they are calibrated.
• Maintenance of spare parts inventory, company vehicle and other company equipment and supplies.
• Occasional training of clinical staff on designated equipment.
• Responsible for tracking and maintaining both parts and loaner inventories allocated to them.
• Other tasks or responsibilities designated by the National Service Manager, Italy.

• Minimum 5 years’ experience in servicing medical devices including Ultrasound mandatorily and Monitoring or Ventilation as well preferably.
• Based ‘on patch’ in the Lazio region.
• Experience of working in Italy requiring no company sponsorship to join our business.
• Experience of providing training on medical devices capital equipment.
• Fluent Italian, with English as a business language.
• Highly customer focused along with your hunger to achieve more, this role has significant development potential for the right candidate!
• Technically proficient in the troubleshooting, repair, and calibration of all medical products.
• Good networking and IT Skills.
• An ability to address customer requests through strong listening skills.
• Excellent communication and interpersonal skills with an aptitude for building strong relationships.
• Proven negotiation skills with a problem-solving attitude.
• Flexible to travel as required ( up to 70% of the time).