Italy Job Openings
GlobalBlue_IT
General Service Office
Gallarate
FULL TIME
November 19, 2024
Main duties and responsibilities
Main duties:
- Manage external and internal calls and filter them
- Welcome external people (e.g. customers, suppliers, etc..) and notify the presence about guest to his/her colleague
- Invoices approval via internal tool
- Manage and sort paper mails
- Management of switchboard calls
- Perform complementary office activities (purchases of supplies)
- Credit notes request to Bratislava team
- Vat off bundle to Normadec management
- Analysis and customs stamps check for rejecting activities using AIDA portal
- Analysis and refund check about rejection forms
- Contracts and documents scan (archive)
- Scan and delivery requests from all GB departments
- Carry out all normal actions and operational ad hoc activities suitable in compliance with assigned tasks.
Skills:
- Ability to effectively communicate
- Good level of verbal and written communication skills
- Team player
- Strong customer orientation
- Capacity to manage changing priorities and ambiguity while remaining calm and controlled
- Work under pressure (stress resistance) and flexible
- Result oriented, customer focused, self-motivated, self-reliant, pragmatic and confident
- Problem solving attitude
- Priority planning
- Ability to cope with stress and to assert oneself
Reporting and collaboration
She/he reports to Merchant Service Manager
Collaboration with:
- Merchant service Team
- Administration
- Processing team in Bratislava
- All GB department in Italy
Key competencies
- PC literature
- Good Knowledge of Invoicing tool and Microsoft Office (Excel)
- Good English level
- Customer oriented
Education and qualifications
- High School Diploma or equivalent required
- Bachelor's degree in Economics or equivalent
Experience
At least 2 years’ experience such as receptionist or customer support in a B2B or Retail Company.
We regret to inform you that this job opportunity is no longer available as it has expired
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