Italy Job Openings

GlobalBlue_IT

General Service Office

Gallarate

FULL TIME

November 19, 2024

Main duties and responsibilities
Main duties:
  • Manage external and internal calls and filter them
  • Welcome external people (e.g. customers, suppliers, etc..) and notify the presence about guest to his/her colleague
  • Invoices approval via internal tool
  • Manage and sort paper mails
  • Management of switchboard calls
  • Perform complementary office activities (purchases of supplies)
  • Credit notes request to Bratislava team
  • Vat off bundle to Normadec management
  • Analysis and customs stamps check for rejecting activities using AIDA portal
  • Analysis and refund check about rejection forms
  • Contracts and documents scan (archive)
  • Scan and delivery requests from all GB departments
  • Carry out all normal actions and operational ad hoc activities suitable in compliance with assigned tasks.
Skills:
  • Ability to effectively communicate
  • Good level of verbal and written communication skills
  • Team player
  • Strong customer orientation
  • Capacity to manage changing priorities and ambiguity while remaining calm and controlled
  • Work under pressure (stress resistance) and flexible
  • Result oriented, customer focused, self-motivated, self-reliant, pragmatic and confident
  • Problem solving attitude
  • Priority planning
  • Ability to cope with stress and to assert oneself
Reporting and collaboration
She/he reports to Merchant Service Manager
Collaboration with:
  • Merchant service Team
  • Administration
  • Processing team in Bratislava
  • All GB department in Italy
Key competencies
  • PC literature
  • Good Knowledge of Invoicing tool and Microsoft Office (Excel)
  • Good English level
  • Customer oriented
Education and qualifications
  • High School Diploma or equivalent required
  • Bachelor's degree in Economics or equivalent
Experience
At least 2 years’ experience such as receptionist or customer support in a B2B or Retail Company.
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