Italy Job Openings
Groupe Kering
GUCCI Client Advisor - Bologna
Bologna
FULL TIME
August 26, 2024
Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.
Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Discover more about Gucci at www.gucci.com.
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Serve customers accordingly with Gucci selling ceremony
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Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
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Guarantee cross and up-selling for all product categories
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Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
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Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
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Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
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Ensure the achievement of individual and Store goals, enhancing and developing the business
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Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
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Contribute to manage the visual display of the products in accordance with Gucci visual standards
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Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
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Ensure the products replenishment and physical inventory of merchandise
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Follow Company grooming, accordingly with Gucci standards and policies
Key Requirements
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Proven experience in a similar role within fashion retail companies
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Proven ability to drive and exceed individual and store result
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Deep passion for fashion and luxury
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Excellent commercial awareness and customers attitude
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High flexibility and ability to adapt to different customers
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Team-player mentality
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Strong communication skills
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Ability to work in a fast moving and dynamic environment
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Luxury product knowledge
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Fluent in Italian and English
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