Panoramica: Responsabilità: Scope, reporting lines
The Intercultural Mediator Supervisor reports directly and functionally into the Mobile Health Activity Manager/Project Medical Referent.
Contributing to the provision of quality intercultural mediation services in the project (by MSF and other actors) by supervising a team of intercultural mediators according to MSF values, standards and procedures in order to foster the removal of linguistic and cultural barriers and improve the quality of and access to quality health care and socio/legal services.


Main tasks and responsibilities

• Actively supporting the intercultural mediators (ICM) team and ensuring the day-to-day implementation of intercultural mediation activities at project level, including (but not limited to) managing dynamics in the trialogue communication between mediator, patient and care provider; preventing and managing possible misunderstandings, communication blockages and tension; interpreting; PSS (Psychological Social Support) after critical accidents; information and orientation (e.g. sociolegal); collecting testimonies and providing emotional support
• Supervising the intercultural mediators in terms of planning and organizing, data collection and reporting barriers impairing fairness and equality in access to services
• Ensuring that MSF procedures and protocols are being followed to guarantee the operational quality of the project
• Planning and supervising the HR processes (recruitment, performance evaluation, tasks definition and internal and external communication) of the staff under his/her responsibility in order to ensure both the size and the required level of training of the team
• Implementing relevant training courses for the intercultural mediators in collaboration with the relevant referent/activity managers (PMR, MHAM, HAO) to ensure the required level of knowledge in the team
• Ensuring proper collaboration, communication and information sharing between the intercultural mediators and the different activities/departments
• Performing intercultural mediation activities when required

• Assist in the identification of cases in need of “case management” and, in collaboration with MAM/PMR and HAO, keep track of the pathway
• Report to HAO and MAM/PMR the need to liaise with other actors for case management
• Support MAM/PMR in establishing the weekly schedule by sharing case management priorities
• In collaboration with MD, propose health promotion group sessions and guide the intercultural mediators in this activity
• In cooperation with the logistics department, ensure that the materials necessary for the proper conduction of intercultural mediation activities are available to the team
• Monitor the contextual changes in order to propose new activities and adaptations of project strategy

Qualifiche: Profile and qualifications
Education

• Essential secondary education.
• Desirable degree in social sciences, social communication or teaching
• Education and training in interpretation or intercultural mediation is an asset

• Minimum two years’ experience in related position and in migration/refugees programs of which at least one year with MSF
• Previous experience in migration/refugee contexts is an asset

• Bangla
• Somali
• Arabic
• Tigrinya
• Amharic
• Twi
• Gonja
• Mandinka
• Jola
• Fula
• Wolof
• Pular
• Soussou
• Bambara
• Dioula
• Malinke
• Mossi
• Bissa

• Knowledge of migration dynamics and of the affected population
• Desired knowledge of the culture and organisation (e.g. health care system) of the host society/country
• Strong communication, and social skills (attentive listening, open attitude, empathy, sensitivity)
• Capacity to work in a multidisciplinary team
• Initiative, creativity and flexibility
• Capacity to adjustment to change
• Strong interest in helping vulnerable population
• Flexibility

Conditions
Contract: Fixed term contract of 13 months (renewable), Full-time. Level III of Italian CCNL of Commerce. Candidates should hold a work permit to work in Italy.




Duty Station: Project is based in Agrigento, it is essential to be flexible to move in different locations accordingly to the project needs.

• Health Insurance: health insurance will be granted through the Italian National Health Care System plus an extra medical insurance (Sanimpresa) for contracts with a duration of 90 days or greater, which covers medical costs, illness and hospitalization, permanent invalidity and death (100k).
• The staff will be entitled to a luncheon voucher worth €5 for each day worked for at least 4 hours for the entire period of his/her contract.
• Accommodation for relocated staff only: MSF provides accommodation in the form of collective housing (shared accommodation with a contribution based on the duty station)
• Transport: MSF will cover a round trip ticket at the beginning and at the end of the contract and an additional round trip ticket will be paid by MSF between the place of domicile and assignment location every 12 months of contract for non-Italian residents.

Deadline for application: 24/11/2024


Desired starting date: 02/12/2024


Only short-listed candidates will be contacted.