Italy Job Openings
Angel
IT SERVICE DESK OPERATOR
October 16, 2024
JOB DESCRIPTION
- Diagnose and resolve hardware and software issues involving network connectivity, email clients, teleconference systems, printers and more
- Monitor tickets to ensure SLA response and resolution
- Receive incoming calls, handle walk-in guests, troubleshoot as needed
- Consult with third-party support and PC equipment vendors to resolve out of scope issues
- Provide first and second level support for desktops, laptops, and mobile devices
- Troubleshoot network connectivity issues including off site LAN and wireless access to office network
- Provide telephone and email support for clients via step-by-step instructions, or using remote access software
- Assist employees with VPN dial up and wireless connections when working remote to allow them access to the network
- Provide critical support in troubleshooting and maintaining all system applications and hardware resources
- Assist customers in resolving basic technical problems by providing guidance regarding software and hardware problems
- Maintain/fix PCs configuration to be compliance with to Company's IT policies
- Strong understanding of operating systems, software, and devices.
- Problem-solving and analytical skills.
- Providing remote technical support via internet or phone
- Knowledge of ticketing systems
- Maintaining operating systems by repairing hardware and configuring software
- Verbal and written communication skills.
Sosteniamo la parità di genere e promuoviamo un ambiente equo ed inclusivo.
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