Be a part of a revolutionary change.


At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.


With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.


Wherever you join our crucial 47,000-strong Operations team, you’ll have the opportunity to make an impact. PMI’s shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning.


Bring us your curiosity and a desire to challenge the everyday, and we’ll give you lots of responsibility. You’ll help us improve, inject innovation, and create new ways of working.


As such, we are now recruiting for the position of Manager Customer Facing Supply Chain Co E, as part of our new Supply Chain Co E in Bologna, Italy!


The role –


As the Manager of the Centre of Expertise in Customer Collaboration within our Supply Chain Excellence team, you will lead a team of experts responsible for developing and implementing best-in-class customer collaboration strategies and processes. You will work closely with cross-functional stakeholders, including sales, customer service, marketing, and supply chain operations, to enhance collaboration and drive mutual value creation with our customers.


Your ‘day to day’ –

• Establish and maintain collaborative partnerships with key customers to understand their business needs, priorities, and challenges, and align our supply chain capabilities and solutions accordingly.
• Lead cross-functional teams to develop and implement joint business plans, demand forecasting processes, and inventory management strategies that optimize supply chain efficiency and service levels while meeting customer requirements.
• Drive continuous improvement in customer collaboration processes, tools, and capabilities through the adoption of best practices, industry benchmarks, and emerging technologies.
• Develop and implement performance metrics and KPIs to measure the effectiveness of customer collaboration initiatives and drive accountability for results.
• Provide leadership, guidance, and mentorship to the Customer Collaboration team, fostering a culture of collaboration, innovation, and excellence.
• Serve as a subject matter expert and thought leader in customer collaboration within the company and the industry, contributing to the development of best practices, standards, and thought leadership content.
• Work with IT for global digital portfolio streamlining and deliver cost reduction on IT landscape; define & work with IT for infrastructural needs and assign product owner who will work with IT to prioritize resources.
• Manage existing digital solutions, product backlog & versions. Manage on-going & new digital projects

Who we’re looking for:

• Bachelor’s degree in Supply Chain, Engineering, Industrial Business or similar related fields. Additional Supply Chain certifications desirable.
• 8+ years of working experience in Supply Chain & Operations preferably in FMCG Industry
• Experience in leading and delivering large scale transformational projects and working standards.
• People management experience.
• Deep knowledge and understanding of Supply Chain end to end processes.
• Business process modelling.
• Quest for innovative improvements.
• Senior stakeholders’ management and influencing skills.
• Cross-functional collaboration.
• Ability to work with ambiguity.
• Problem solving.

What we offer:


Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to do things differently, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to create a smoke free future.

PMI is an Equal Opportunities Employer