Italy Job Openings

On Location
Manager, Workforce Ops Systems and Development, MICO26 - Olympic & Paralympic Games
October 31, 2024
- Technology driven; provide leadership and issue resolution as it relates to processes, technologies, and propriety systems that product and event teams utilize.
- Cultivate a working knowledge of all events/services to provide appropriate product and technology leadership and support as it relates to event staffing needs.
- Develop and maintain continuous knowledge of internal workflow processes and technologies, specifically proprietary inventory management system(s). Identify areas of improvement in workflow processes and implement solutions.
- Collaborate with Technology, product managers and the multiple event team workstreams to create enhancement projects, prioritize work, schedule and manage deployments, and provide status updates.
- Collaborate with teams and oversee product builds to establish efficiencies and consistencies in product development. Ensure that all Olympic and Sports Experience teams are using the system effectively and similarly to streamline communications, data and reporting, and event team processes.
- Use Inventory Management System(s) to support Staff Operations team by building and managing accommodations, maintaining web content, manage inventory, and extract data for the purposes of event operations.
- Apply critical thinking skills to resolve internal and external issues regarding proprietary Staff Management System(s).
- Organize and analyze requests for system enhancements from event teams; develop enhancement documents and plans and collaborate with technology on requests.
- Assist in testing system enhancements; clearly communicate and identify further developments and/or enhancements needed for successful functionality.
- Develop documents and presentations for operational accountability (e.g., checklists, quality assurance tests, project management) for the Product & Operations Technology team and share best practices across other workstreams.
- Establish and maintain working knowledge of 3rd party systems in support of overall project management.
- Influence process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity.
- Identify, understand, and remove roadblocks.
- Support onsite event execution logistics related to product management and event operations such as product builds, reporting, guest check-in, transportation and more.
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