Italy Job Openings
Sector Alarm Italy
Operations Manager Italy
October 24, 2024
Operations Manager Italy
About Us: Sector Alarm has rapidly grown to become the leading security provider in Europe. We are now seeking a decisive and dynamic leader to join our Italian operations team.
Role Overview: As Operations Manager, you will play a pivotal role in managing our Italian operations. You will have direct personnel responsibility for the Service & Maintenance, Training, Tech Support, Alarm Receiving Center teams. We are looking for a proactive, confident, and results-oriented leader who will ensure optimal customer care through the excellent delivery of our services.
Key Responsibilities:
Location: Our Italian HQ in Milan, Viale Sarca 336
About Us: Sector Alarm has rapidly grown to become the leading security provider in Europe. We are now seeking a decisive and dynamic leader to join our Italian operations team.
Role Overview: As Operations Manager, you will play a pivotal role in managing our Italian operations. You will have direct personnel responsibility for the Service & Maintenance, Training, Tech Support, Alarm Receiving Center teams. We are looking for a proactive, confident, and results-oriented leader who will ensure optimal customer care through the excellent delivery of our services.
Key Responsibilities:
- Leadership & Management: Directly manage and support the following teams: Service & Maintenance, Training, Tech Support, Alarm Receiving Center.
- Performance Oversight: Maintain budget and performance responsibility, ensuring all KPIs are met.
- Training & Development: Ensure all sales installers, trainer and, generally speaking, all roles connected to sales & installs receive adequate training and follow-up to meet targets. Coordinate and facilitate training and certification of future installers.
- Operational Excellence: Manage volume and workload to ensure availability for installation and service at all times.
- Continuous Improvement: Drive operational improvements and execute new initiatives.
- Collaboration: Foster close dialogue and collaboration with other departments.
- Travel: Regular presence at branch offices across Italy, with some travel required.
- A central and visible leadership role within the organization, directly report to Management team.
- Opportunities for professional growth and development.
- The chance to contribute to the strategy and market plans for our Italian operations.
- The operation manager we are looking for is a role that has the potential to develop into a director position (part of the Management Team).
- Nice to have Engineering Master's Degree or proven equivalent working experience.
- Strong technical competence and financial acumen.
- Excellent execution skills.
- Proficient in Italian and English, both verbal and written.
- Experience in a similar role is an advantage but not essential.
- Ability to work on and implement both small and large improvements.
- Strong decision-making skills based on sound judgment.
- Enjoy working at both strategic and operational levels.
- Class B driver's license.
- Good knowledge of Excel.
- Ability to deliver C-level presentations.
Location: Our Italian HQ in Milan, Viale Sarca 336
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