Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Advisor in the Reservation department.
MAIN RESPONSIBILITIES

• Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times;
• Answer and converse with guests in a professional and efficient manner over the phone;
• Communicating in a polite, efficient and friendly manner with team members and other departments at all times;
• Ensure that any matter relevant to guest satisfaction is communicated appropriately, allowing for corrective measures to be taken;
• Ensure high standards of personal presentation and grooming.

QUALIFICATIONS AND EXPERTISE

• Proficiency in English and Italian – Third language would be a plus
• Proficiency in Opera
• Previous experience in similar and/or related fields in a 5* Hotel
• Excellent communication and sales skills

Languages required: English and Italian
Applicants must hold legal authorization to work in Italy at the time of application.
We look forward to receiving your application!
Contratto di lavoro: Tempo pieno
Benefit:

• Mensa aziendale
• Sconti sui prodotti o servizi dell'azienda

Domande di preselezione:

• Hai mai usato Opera?

Esperienza:

• Reservation Agent: 1 anno (Obbligatorio)

Lingua:

• Inglese (Obbligatorio)