Italy Job Openings

Armani Hotel Milano

SPA Service Agent

FULL TIME

August 27, 2024

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a SPA Service Agent. We are looking for a candidate who has a passion for delivering great customer service and genuinely take care of our guest.
MAIN RESPONSIBILITIES

Ensure guest experience exceed expectations.
Assure SPA premises and equipment are kept clean at all time ensuring guests and colleagues’ health and safety at all times.
Actively promote the SPA and marketing activities set out by the SPA Manager and the Marketing department.
Promote the sale of SPA Services and beauty products in conjunction with beauty treatments.
Assist in the sales of accessories and cross related services and activities in the SPA.
Responsibility for all payments made for beauty therapy treatments/products.
Dealing with clients requests & needs efficiently and effectively.
Ensure a high quality of service to guests and visitors at all times, understanding and anticipating guest needs exceeding expectations.
Take appropriate action to resolve guest complaints as per SPA regulations.
Take responsibility for stock control ensuring optimum stock levels at all times containing costs.
Take responsibility for SPA bookings and accounting systems.
Producing financial and statistical reports as requested by Manager.
Take responsibility for opening and closing the SPA.
Take responsibility for cashing up.
Take responsibility for the accurate maintenance of SPA equipment and operating supplies, contacting promptly Maintenance and follow-up.
Keep accurate records of suppliers and external maintenance companies visits.
Record accurately details of all treatments taken for each client including clients preferences and information relevant to receiving SPA Treatments.
Check guests health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly.
Contact SPA Manager regarding guests medical conditions, health needs or when taking medication.
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
Ensure to be familiar with the emergency procedures and is in a state of preparedness for any emergency which may occur.

QUALIFICATIONS AND EXPERTISE

Reading, writing and oral proficiency in English and Italian
Previous experience in similar or related positions
Excellent communication and organization skills
Able to work calmly & confidently under pressure

Applicants must hold legal authorization to work in Italy at the time of application.
Contratto di lavoro: Tempo pieno, Tempo determinato
Benefit:

Mensa aziendale
Sconti sui prodotti o servizi dell'azienda

Disponibilità:

Turni

Retribuzione supplementare:

Maggiorazione lavoro festivo
Quattordicesima
Tredicesima

Esperienza:

SPA Service Agent: 1 anno (Preferenziale)

Lingua:

Inglese (Obbligatorio)

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