Italy Job Openings
Armani Hotel Milano
SPA Service Agent
FULL TIME
August 27, 2024
Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a SPA Service Agent. We are looking for a candidate who has a passion for delivering great customer service and genuinely take care of our guest.
MAIN RESPONSIBILITIES
Contratto di lavoro: Tempo pieno, Tempo determinato
Benefit:
MAIN RESPONSIBILITIES
- Ensure guest experience exceed expectations.
- Assure SPA premises and equipment are kept clean at all time ensuring guests and colleagues’ health and safety at all times.
- Actively promote the SPA and marketing activities set out by the SPA Manager and the Marketing department.
- Promote the sale of SPA Services and beauty products in conjunction with beauty treatments.
- Assist in the sales of accessories and cross related services and activities in the SPA.
- Responsibility for all payments made for beauty therapy treatments/products.
- Dealing with clients requests & needs efficiently and effectively.
- Ensure a high quality of service to guests and visitors at all times, understanding and anticipating guest needs exceeding expectations.
- Take appropriate action to resolve guest complaints as per SPA regulations.
- Take responsibility for stock control ensuring optimum stock levels at all times containing costs.
- Take responsibility for SPA bookings and accounting systems.
- Producing financial and statistical reports as requested by Manager.
- Take responsibility for opening and closing the SPA.
- Take responsibility for cashing up.
- Take responsibility for the accurate maintenance of SPA equipment and operating supplies, contacting promptly Maintenance and follow-up.
- Keep accurate records of suppliers and external maintenance companies visits.
- Record accurately details of all treatments taken for each client including clients preferences and information relevant to receiving SPA Treatments.
- Check guests health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly.
- Contact SPA Manager regarding guests medical conditions, health needs or when taking medication.
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
- Ensure to be familiar with the emergency procedures and is in a state of preparedness for any emergency which may occur.
- Reading, writing and oral proficiency in English and Italian
- Previous experience in similar or related positions
- Excellent communication and organization skills
- Able to work calmly & confidently under pressure
Contratto di lavoro: Tempo pieno, Tempo determinato
Benefit:
- Mensa aziendale
- Sconti sui prodotti o servizi dell'azienda
- Turni
- Maggiorazione lavoro festivo
- Quattordicesima
- Tredicesima
- SPA Service Agent: 1 anno (Preferenziale)
- Inglese (Obbligatorio)
New Job Alerts
Amplifon Group
Italy IT Project Management Internship
FULL TIME
September 22, 2024
View Job Description
Nestle Operational Services Worldwide SA
IT - Junior Risk & Compliance Specialist
Assago
FULL TIME
September 21, 2024
View Job Description
Looking for similar job?
Agilent Technologies Inc.
Field Service Engineer – Atomic Spectroscopy (Lazio & Southern Italy)
Roma
FULL TIME
August 20, 2024
View Job Description
thyssenkrupp nucera Italy Srl
Head of Erection, Commissioning and On-site Service Hub Italy
FULL TIME
August 26, 2024
View Job Description
Siegwerk Druckfarben AG & Co. KGaA
Head of Technical Customer Service - Flexible Packaging Italy (f/m/d)
August 18, 2024
View Job Description
See What’s New: Armani Hotel Milano Job Opportunities
Armani Hotel Milano
Guest Communication Agent (Telephone Operator)
FULL TIME
September 2, 2024
View Job DescriptionNew Job Alerts
Amplifon Group
Italy IT Project Management Internship
FULL TIME
September 22, 2024
View Job Description
Nestle Operational Services Worldwide SA
IT - Junior Risk & Compliance Specialist
Assago
FULL TIME
September 21, 2024
View Job Description