Italy Job Openings
QVC
Senior Coaching & Training Partner - Multiplatform Retail
Brugherio
FULL TIME
August 30, 2024
Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("v Commerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
We are looking for a Senior Coaching & Training Partner - Multiplatform Retail to join our Talent team based in Brugherio (MB) – full time permanent.
In this role you will work across our business with key stakeholders ensuring that we have correct and up-to-date "Experts" availability based on the needs of the QVC programme schedules across our TV and social platforms.
You will be a key point of contact for scheduling queries and ensure the "Experts" have all the relevant information ahead of their shows, booking everything needed in our internal systems so the business and our teams are aware of their arrival preparing the relevant space and resources required.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty and electronics – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 15 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2023, QVC International served more than 4 million customers and has more than 6500 team members in the U.K., Germany, Japan, Italy, Poland and China.
Your Impact
Reporting to the Talent Manager, in this role you will:
-
Collaborate with stakeholders such as management, other trainers and subject matter experts to ensure that the training programs provided are aligned with organizational goals and that they meet the needs/expectations of the learners.
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Provide feedback and coaching to the learners with relevant feedback on their performance providing ongoing coaching and support to achieve their learning goals.
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Ensure that all Experts appearing on our platforms receive up-to-date briefings for their shows and are aware of QVC on-air appearance guidelines.
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Work closely with the Talent Manager to schedule Audition and Seminar days for new Experts scouting new talents & screening their applications for casting.
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Check all Guests/Experts and Brand ambassadors are correctly booked in our systems with all the information that will allow them to perform to the standards QVC expectations in every live or pre-recorded production.
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Provide performance data to the Talent team on individual Expert performance on a monthly basis.
What you bring
To be successful in this role you need to have:
-
Several years of experience with major Social Media platforms (Tiktok, Instagram, Facebook, Youtube...).
-
Strong experience in coaching and training professionals following corporate guidelines, policies and procedures (experience in a Retail environment would be a plus).
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Schedule and administrative experience in an office environment, ideally within Digital & Broadcasting field.
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High level of organizational ability, able to juggle conflicting priorities in a dynamic organisation.
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Fluent English & Italian (verbal and written).
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Excellent working knowledge of Microsoft Office Suite (Excel, Word, Access, Power Point).
#LI-DM1
#LI-Hybrid
INDIT
Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, it’s so you. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate
flexible working options, our Qurated community
, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation and great benefits, employee assistance/wellbeing programmes, and much more. With friendly teams, ambitious projects and fast-moving careers, working with us - it’s so you!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
Careers QI@qvc.com
for assistance. QVC UK is a Disability Confident employer and operates a
Guaranteed Interview Scheme
. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.
We regret to inform you that this job opportunity is no longer available as it has expired
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