Italy Job Openings

Ricoh

Service Delivery Specialist (rif.JP)

November 14, 2024

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SERVICE DELIVERY SPECIALIST
(RE02348)
The Service Delivery Specialist ensures that the services offered by the company are delivered efficiently and in accordance with contractual agreements.

What you will be doing

Responsability
  • Delivery Management: The Delivery Specialist, through accurate and proactive project planning, as well as coordinating logistical and technical resources - internal or third-party - ensures that the services provided meet customer expectations in terms of quality, time and performance.
  • Service Management: The Delivery Specialist is responsible for the end-to-end management of the services offered by the company. This includes monitoring and optimising service delivery processes, analysing performance and proposing improvement plans.
  • Customer Communication : Interacts directly with customers to understand their needs, resolve any issues, and ensure that services meet expectations.
  • Troubleshooting: When there are problems or disruptions in services, the service delivery specialist works to resolve them quickly. This can include collaborating with other internal teams or managing external vendors.
  • Performance monitoring: The Service Delivery Specialist continuously monitors the performance of services, using metrics and key performance indicators (KPIs). The goal is to ensure that services are reliable, efficient, and compliant with service level agreements (SLAs).
  • Contract management: In some cases, the service delivery specialist is involved in managing contracts with customers or suppliers.
All these activities must be carried out in order to ensure customer satisfaction.

You will ideally have

Skill
Organization, planning,
Problem solving
Cooperation
Communication
Certifications
Preferably must have achieved at least one of the following certifications (or are committed to achieving them with the support of the company)
ITIL
Agile
Lean
Prince2, PMI,

Formation
Diploma or bachelor's degree.
English language proficiency level B! almost

In return for your commitment, you can expect

Far parte di RICOH ti darà la possibilità di lavorare in un ambiente organizzato e ben strutturato, partecipando a diversi progetti in collaborazione con le diverse linee di business aziendali
Pacchetto retributivo sarà commisurato all’effettiva seniority e tale da soddisfare le
migliori candidature Smartworking e concrete possibilità di crescita e di miglioramento
personale

Sito Webhttp://www.ricoh.it

LOCATION
Italy
CONTRACT TYPE
Permanent
CLOSING DATE
12-Dec-2024
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