We’re looking for a Service Dispatcher Intern to join our Customer satisfaction Team in Milano.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.
As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As Service Dispatcher you will support our Customer service team with resolition of technical complaints and improve our customer satisfaction.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• Accepts and coordinate service requests through service tickets to the field service/support technicians
• Sets dispatch priorities based on contract service levels (planned and reactive)
• Registers service contracts in C4CS (SAP Cloud for customer service)
• Installed base maintenance activities, measures, and validations
• Proactively engage with customers face-to-face, by phone or in writing

Your qualifications

• Technical diploma or ITS (Istituto Tecnico Superiore)
• Minimal experience in technical or commercial field are appreciated
• Teamwork player and goods communication skills
• Passion and curiosity towards technological evolutions with attitude to customer contact
• Strong organizational skills
• Fluent in English and italian

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

What you’ll get in return…

You will be working in a very dynamic and agile environment, and in a transforming from not connected to connected lighting industry.

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #Signify Life through the eyes of our employees!