Italy Job Openings
Nestle Operational Services Worldwide SA
Service Excellence Project Manager - Customer Care & Service
Assago
FULL TIME
October 24, 2024
Position Snapshot
Position Summary
Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to manage project plans and improvements thanks to customer feedbacks analysis, market benchmarks and trends study.
A day in the life of a Service Excellence Project Manager
What will make you successful?
- Nespresso in Italy, Milan HQ (Assago)
- Nespresso Customer Care & Service Department
- Permanent Contract
- 3/4 years of experience in similar role
- Fluent Italian and English
- Nestlé/Nespresso welcomes people with disabilities
Position Summary
Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to manage project plans and improvements thanks to customer feedbacks analysis, market benchmarks and trends study.
A day in the life of a Service Excellence Project Manager
- Responsible for managing projects aimed at creating service portfolio and improving service excellence for customers
- Develop and implement strategies to enhance the customer experience and ensure high-quality service.
- Collaborate across different departments and business functions to identify areas for improvement and implement effective solutions.
- Conduct data analysis and customer feedback trends to identify customer needs and industry trends.
- Analyse customer journey with lean methodology
- Maintain clear and regular communication between customer voice and internal stakeholders to ensure a common understanding of project goals and progress
- Stay updated on industry best practices and emerging trends to drive innovation and continuous service improvement
- Create business case & scenarios to define sustainability and profitability of new possibile services and customer expectation with close collaboration of marketing service and product team
What will make you successful?
- Relevant experience in a similar role
- University Degree in Economics, Statistics, Engineering
- Strong and solid skills Project Management
- Excellent communication skills: Ability to effectively communicate with team members, stakeholders to ensure clear understanding of project goals and progress
- Leadership skills: Ability to lead and motivate cross-functional teams to achieve project objectives and deliver high-quality service
- Collaboration and teamwork: Ability to collaborate with various departments and stakeholders to foster a collaborative and cooperative work environment
- Customer focus: A customer-centric mindset and a deep understanding of customer needs and expectations to drive service excellence
- Influence with integrity
- Results oriented, courage, agility and energy
- Lean/Process knowledge or mindset
- Proficiency with Ms Office
- Fluent in English and Italian
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
HITACHI ENERGY ITALY S.P.A.
Senior Open Source Analyst
Monselice
FULL TIME
November 27, 2024
View Job DescriptionLITTLE ITALY BARBERSHOP
Barbiere | Parrucchiere | Lady Barber
Roma
FULL TIME
November 27, 2024
View Job DescriptionLooking for similar job?
BCS Automotive Interface Solutions
Customer Service Supervisor
Nichelino
FULL TIME
October 3, 2024
View Job Description
Cielo Talent
Automation Field Service Engineer - Oil&Gas - Lombardy
FULL TIME
October 2, 2024
View Job Description
MÜNZING CHEMIE GmbH
Customer Service Specialist - Italy (f/m/d)
Cernusco sul Naviglio
October 1, 2024
View Job Description
See What’s New: Nestle Operational Services Worldwide SA Job Opportunities
Nestle Operational Services Worldwide SA
Brand Manager, Nestlé Purina PetCare - 12-month contract
October 25, 2024
View Job Description
Nestle Operational Services Worldwide SA
Technical & QSHE Coordinator
FULL TIME
October 25, 2024
View Job Description
Nestle Operational Services Worldwide SA
Brand Manager, Nestlé Purina PetCare - 12-month contract
October 23, 2024
View Job Description
Nestle Operational Services Worldwide SA
Vet Advisor
FULL TIME
October 23, 2024
View Job DescriptionNew Job Alerts
HITACHI ENERGY ITALY S.P.A.
Senior Open Source Analyst
Monselice
FULL TIME
November 27, 2024
View Job DescriptionLITTLE ITALY BARBERSHOP
Barbiere | Parrucchiere | Lady Barber
Roma
FULL TIME
November 27, 2024
View Job Description