Technical Support Specialist PTS

Functional area: Service

Country: Italy

City: Padova

Company name: Varisco S.r.l.

Date of posting: Oct 14, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Are you ready for a challenging technical role with diverse responsibilities? Do you enjoy working in an agile environment, close to customers, where new initiatives and possibilities are constantly emerging?
The Power Technique Service division has a vacancy for a Technical Support Specialist responsible for surface dewatering pumps in the Product Company Padua.
As Technical Support Specialist, you will be challenged to solve technical issues, and understand our customer's needs, to further enhance the reputation of our products

In this role, you will have the opportunity to:

• Offer structured, professional, and timely day-to-day support to worldwide network of Customer Centers.
• Drive the continuous improvement of the product quality collaborating effectively with different departments to evaluate, discuss and transfer feedback received by customers to promote the development of necessary actions.
• Be part of projects related to product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings.
• Create and ensure the timely introduction of state-of-the-art supportive tools and documentation. (e.g. service instructions, service tools, …).
• Provide the highest level of technical training to our Customer Centers ensuring they are equipped to offer service and technical support for our whole product portfolio.
• Pro-actively visit Customers looking for quality, support and serviceability improvements, focusing on increasing customer experience and creating value for Atlas Copco

What we expect from our candidates:

• Mechanical or equivalent bachelor's degree is preferred, equivalent experience is evaluated
• 3-5 years of experience in after-sales service and/or technical support or in or engineering environment, with daily contact with customers.
• Technical knowledge of dewatering pumps and pumping systems is a plus
• Proactive and team player profile
• Customer-oriented mindset
• Multitasking with ownership of the activities
• Result oriented with a dynamic approach
• Good communication and analytical skills
• You can’t wait to travel and make short international trips
• A very good English and Italian knowledge, any additional language is a plus
• Proficient in Microsoft Office or similar office productivity software

What is important for us:

• Active collaboration with your colleagues
• Promotion of new ideas with a focus on improvement and innovation
• Adherence to the company rules, commitment to develop inclusion and collaboration in the workplace
• Promotion of the company’s values - Interaction, Commitment and Innovation - in order to fulfil Atlas Copco’s vision “First in mind – First in Choice”
• Customer-centric approach

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.