Italy Job Openings
skylogic
Troubleshooting Technical Writer
Cagliari
October 9, 2024
Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.
As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.
With Eutelsat Group You’ll Get To:
- Pioneer the future of Space Technology
- Bring connectivity to every frontier
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
Who you are:
The Troubleshooting Technical Writer’s mission is to manage technical documentation and operational procedures for the NOC (design, release, improvement, monitoring) in coordination with Connectivity Operations and Business Unit teams.
He/She will also analyse Service Operations process KPIs (internal and external) to improve the management of customer incidents and platform events.
What you'll do:
- Design, draft, review and release of new technical documentation and procedures, in coordination with the connectivity OPS teams
- Supervise and coordinate the review and evolution of existing technical documentation (inside the C-OPS department) and procedures (to the NOC)
- Organize the integration of troubleshooting and escalation flows and processes with the ITSM and monitoring tools
- Act as a reference point, in the technical department, for ISO-related compliance activities involving documentation
- Bachelor’s or Master’s Degree in STEM subjects, preferably related to Telecommunications
- Strong analytical skills and meticulous attention to detail
- Good understanding of Incident, Event, Problem and Change Management processes, with respect to the ITIL practices (ITIL certifications are an asset)
- Familiarity and experience with ITSM, business intelligence, cooperation/documentation tools, e.g. Atlassian Confluence, Jira, Tableau, Service Now), and with standard business software (e.g. MS Office suite)
- Fluent in English and Italian languages, written and oral; strong interpersonal communication skills
The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).
This role is a Eutelsat Group job opening; all of our open roles are posted on the current One Web and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
Job Type: Temporary
Contract length: 12 months
Pay: €25,000.00 - €30,000.00 per year
Domande di preselezione:
- Are you open to work with a fixed-term contract?
- Are you fluent in English?
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