Japan Job Openings
Uber
Growth Operations Manager, Merchant Marketing
October 11, 2024
About the Role
As a Growth Operations Manager on the Japan Uber Eats Consumer Growth team, you will be at the forefront of driving customer success, developing co-marketing initiatives, and optimizing key growth levers. Your role is central to increasing active users, boosting order frequency, and enhancing customer lifetime value. We're looking for someone with a sharp business acumen, a hands-on approach, and the ability to collaborate effectively with partners across the ecosystem.
You will be working closely with sales, account management, and local ops teams to develop innovative strategies that fuel growth. This includes enhancing affordability perception, fostering strong relationships with restaurant partners, and utilizing data-driven insights to shape our future. This role is perfect for someone who thrives in both operational and entrepreneurial settings, driving growth through creative solutions.
Your Impact in Role:
As a Growth Operations Manager on the Japan Uber Eats Consumer Growth team, you will be at the forefront of driving customer success, developing co-marketing initiatives, and optimizing key growth levers. Your role is central to increasing active users, boosting order frequency, and enhancing customer lifetime value. We're looking for someone with a sharp business acumen, a hands-on approach, and the ability to collaborate effectively with partners across the ecosystem.
You will be working closely with sales, account management, and local ops teams to develop innovative strategies that fuel growth. This includes enhancing affordability perception, fostering strong relationships with restaurant partners, and utilizing data-driven insights to shape our future. This role is perfect for someone who thrives in both operational and entrepreneurial settings, driving growth through creative solutions.
Your Impact in Role:
- Scale Growth Levers: Work hand-in-hand with cross-functional teams to elevate key growth strategies, including co-marketing with restaurants, large-scale marketing campaigns, customer engagement tactics, and expansion into new verticals such as grocery, alcohol, and convenience.
- Business Impact and Results: Take ownership of business metrics and strategic initiatives, leveraging creative approaches to exceed targets. Focus on driving sustainable growth by identifying opportunities to replace Uber-funded promotions with restaurant co-funded and merchant-driven offers.
- Strengthen Co-Marketing with Restaurants: Collaborate with restaurant partners to drive the adoption of marketing products like ads and offers. Develop compelling campaigns that increase visibility and engagement for both Uber Eats and the merchants, enhancing customer experiences along the way.
- Drive Customer Engagement: Use consumer segmentation techniques and targeted offers to engage users at the right time with the right messages. Your efforts will play a crucial role in boosting order frequency and driving customer lifetime value.
- Collaborate Across Teams: Partner closely with sales, account management, and product teams to develop data-backed pitch decks and strategies. Simplify complex data insights to help merchant partners make informed decisions that align with both their business goals and ours.
- Project Management Skills: Demonstrated ability to manage complex projects across multiple stakeholders, ensuring timely completion and strong results.
- Action-Oriented and Collaborative: You are biased toward action, always ready to roll up your sleeves and dive in. A strong collaborator, you thrive in cross-functional environments. You're a master at simplifying complex problems, cutting through ambiguity, and constantly pushing toward clarity and timely delivery.
- Communication Excellence: Native-level Japanese (N1 or equivalent) and business-level English proficiency, with the ability to build trust and influence stakeholders.
- Analytical Mindset: Data-driven decision-maker with proficiency in SQL and the ability to interpret insights to improve strategies.
- Stakeholder Management: Excellent communication skills in both English and Japanese. You have a proven ability to build relationships, manage expectations, and work effectively across different teams and contexts.
- Problem Solving Expertise: Adept at breaking down complex problems, anticipating challenges, and developing actionable solutions with clear outcomes.
- Experimentation & Testing: Experience designing experiments and A/B tests to refine strategies and optimize performance.
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