Microsoft Excel System Support

募集要項

• Responsible for Handling Level 1 Analysis
• Allocate an issue, investigate it, find a root cause, and present the clear and correct bug report to development team
• Follow SLAs during triaging incidents from service desk.
• Create and maintain documentation such as how-to articles, troubleshooting and user guides articles for the existing knowledge base.
• Communicate with Development team / IT Support / Products team / QA team on daily basis.
• Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to manage multiple tasks with changing priorities.
• Act as a point of communication with the client side, product management team and other parties in the ecosystem.

応募必要条件

スキル・資格

• 5+ years’ experience working in production support. Preferably providing support for internal employees at a financial company.
• Strong knowledge of Excel. Bonus if familiar with using Excel for modeling.
• Basic knowledge of Finance and Financial concepts.
• Knowledge of databases a plus.
• Strong Communication skills
• Ability to work independently and is self-sufficient.

勤務地

• 東京都 23区

労働条件

雇用形態正社員給与経験考慮の上、応相談

採用企業情報

人材紹介企業情報