Career Area:
Product Support Job Description:
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Location: Japan, India
Travel: Require up to 30% Travel
About the Role
Caterpillar's Asia Pacific Distribution Division (APD) team is seeking a Product Support Operations Consultant in Singapore. Your primary role is to act as a consultant to Dealers to increase parts & service sales, service profitability, customer satisfaction & safety in collaboration with the District Office to elevate Dealer capabilities in Service Operations. The position will have a designated territory though the incumbent will be required to support other APD Dealers where required.
What You Will Do
Provide consultancy that drives operational advancement to improve dealer profitability and increase Sales to Users (STU). The incumbent is a liaison among dealers, customers, and other Caterpillar personnel. You will collaborate with dealers to build service capability, drive process improvement, and execute action plans in alignment with the Service Excellence Program (SEP) and our Services Growth strategy.

• Consulting dealers in developing right sized product support performance capability & capacity in service operations. This includes leading specific improvement projects.
• Assisting dealers with operational excellence through Root Cause Corrective Actions.
• Assist with the development of, and execution of Dealer Service Strategy that aligns with Caterpillar Services Growth Strategy
• Champion and implement digital technology to support technician efficiency in alignment with Dealers digital service strategy
• Through the lens of the Service Excellence Program, engage Dealers to deliver sustainable improvement.
• Providing coaching and guidance to District PSORs

What You Have
Influence: Strong interpersonal and influence skills to influence leadership, lead change internally with dealer personnel and communicate effectively
Collaboration: Ability to work both independently and as part of a team.
Project Management : Ability to lead projects independently, and work on larger scale with more complex assignments.
Business Acumen : Established dealer network/relationships and operational credibility based on past interactions; Strong commercial & operations principles.
Leadership: Provide direction and coaching to field representatives
Additional Information
Education: Bachelor’s degree required; in lieu of a degree 5 years of Caterpillar or Dealer experience will be accepted
Experiences: three to five years of Caterpillar Dealer facing experience or CAT dealer customer facing experience. Experience with company products, product applications, service operations, systems and equipment management methodologies
Posting Dates:
October 7, 2024 - October 14, 2024Caterpillar is an Equal Opportunity Employer (EEO).
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