Japan Job Openings
Lenovo
Senior Program Manager, ISG Hybrid Cloud Delivery (Work location: Nagoya)
October 23, 2024
General Information
Req #
WD00073735
Career area:
Services
Country/Region:
Japan
State:
Aichi
City:
Nagoya-shi
Date:
Thursday, October 24, 2024
Working time:
Full-time
Additional Locations:
- Japan - Aichi - Nagoya-shi
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our Story Hub.
Description and Requirements
- Organization
- Number of related team members: 20 +
- Direct reports: 4 (2 Project Managers, 2 Technical Consultants)
-
- Direct Reporting Line : Director, DWS Delivery Division, Solutions & Services Group
- Indirect Reporting Line (Overseas Organization): Director, Global Hybrid Cloud Delivery Division and Director, High Performance Computing and Professional Services Division
- Purpose
We leverage the full ecosystem of partner capabilities and internal resources to provide end-to-end ISG service solutions (pre-sales, project delivery, and operations and maintenance services) to our customers. We also serve as your trusted service advisor and primary Lenovo point of contact to assist you in all aspects of your IT service transformation.
- Job Description
- Team management for ISG Hybrid Cloud Delivery Division (hiring, training, talent management, annual planning, financial management, reporting to various higher level organizations, etc.)
- Service account management for our largest customers (pre-sales proposal support, contract support, construction and deployment projects, operations and maintenance service support, overall optimization support, etc.)
- Work closely with and team up with global account teams for major automotive customers to achieve ONE Team support for sales and service to customers.
- Provide long-term engagement with global customers to help drive their business through ISG's Hybrid Cloud Services and High Performance Computing Services.
- Develop close and positive relationships with Cx O clients to enable early involvement in their challenges and solutions.
- Make presentations to client senior management as needed (including steering committee support)
- Understand customer expectations and ensure that goals and objectives are properly set and managed
- Lead project teams in the delivery of hybrid cloud services
- Focus on coordinating with internal resources/stakeholders, third parties/vendors, and customers to ensure flawless execution of large solution projects.
- Provide best management practices to ensure that all ISG projects are completed on time and within budget
- Involve relevant stakeholders (internal and external and global) to develop project scope and goals and ensure technical feasibility.
- Ensure internal resources are available and allocated appropriately
- Assist each project manager in reviewing and developing a detailed project plan to ensure project execution
- Review and coach each project manager as appropriate to manage changes in scope, schedule, and cost
- Promote standardization and optimization to ensure that each project manager uses the appropriate Lenovo systems, tools and techniques
- Report to Lenovo management both domestically and internationally as needed for prompt escalation & control
- Build and manage relationships with customers and all stakeholders (internal or partners)
- Implement strategic risk management to minimize risk for each project
- Hold regular meetings and maintain strong relationships with third parties/vendors on each project to review and control progress
- Achieve high customer satisfaction and loyalty and contribute to upselling for additional solutions and services
- Responsible for creating and editing project deliverables and providing them to the client
- Maintain a broad knowledge and understanding of the current and projected future state of the IT infrastructure market, including trends, technologies, and standards
- People management experience most preferred.
- Work experience
- Excellent experience in computer science or engineering to carry out technical and strategic programs & projects is preferred.
- Experience in IT Project Management and Solutions & Consulting
- Technical background in previous roles with a good understanding of or hands-on experience with projects related to IT infrastructure
- High degree of autonomy and proactivity, strong mentality in high pressure situations
- Excellent leadership and customer facing skills
- Experience in overall talent management (hiring, development, assignments, coaching, evaluation, annual planning, etc.)
- Excellent documentation skills
- High level of multitasking skills
- Strong teamwork-building skills and attention to detail of team members
- Extensive working experience with Microsoft Office
- International project certification such as PMP or PRINCE2
- Ability to influence and consult in key technical decisions in project delivery (providing options that consider pros, cons, and risks)
- Experience in technical consulting work for major clients.
- Experience in managing projects in collaboration with overseas members in global projects.
- Team players and team builders who take initiative
- Must Have Requirements
Experience
- Around 10 years of proven track record in delivering end-to-end Hybrid Cloud or Supercomputer solutions (pre-sales, project delivery, operation, and maintenance services)
- Around 5 years of experience managing large-scale Hybrid Cloud or Supercomputer deployment for major enterprise customers.
- Service account management experience for major customers.
- Experience building positive relationships with Cx O-level customers and internal stakeholders.
- Experience in datacenter, hybrid cloud, or supercomputer engineering.
- Strong leadership in managing large-scale projects across global teams.
- Extensive experience leading complex programs for IT infrastructure.
- Experience in people/team management.
Skills, Competency
- Business Communication in Japanese
- English Business Communication (TOEIC 850) or higher or equivalent experience is desirable (with the ability to escalate to Lenovo's international leadership and governance regular correspondence).
- Strong leadership and team management skills.
- Excellent customer-facing skills and ability to build strong relationships.
- Strong project management skills with a focus on meeting deadlines and budgets.- Able to work and commute within Aichi/Nagoya region
- Good to Have
Experience
- Experience in Hybrid Cloud technology such as AWS, Azure, GCP, VMWare v Sphere, Nutanix, Open Stack, Azure Stack, Kubernetes, Openshift, Cisco ACI, VMware NSX, VPN, AWS VPC, AWS Direct Connect, Azure Express Route, SAN.
- Experience managing deployment of High-Performance Computing, high-end servers, and storage.
- Experience in data center certifications and facility management (e.g., HVAC, data center clean room, airflow management, UPS, power distribution equipment).
- Familiar with major automotive customer style project/program/operations management.
Skills, Competency
- Certification in PMP, PRINCE2, or equivalent.
- Certifications related to Hybrid Cloud computing.
- Ability to provide strategic solutions and consulting services for major customers.
- Strong problem-solving skills and ability to handle high-pressure situations.
Additional Locations:
- Japan - Aichi - Nagoya-shi
- Japan
- Japan - Aichi
- Japan - Aichi - Nagoya-shi
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