ジョブID

13863

勤務地

Minato City, Azabudai, 131

職種

正社員

給与形態

月給

給与額

300,000円 - 720,000円

職種

IT

職務明細

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose.
At TCS, we go beyond helping businesses transform through technology. We help them make a meaningful difference; to their customers, and to the communities they serve.
If you are ambitious, passionate with new technology and digital transformation, you came to the right place - please contact us - we look forward to speaking with you soon!

スキル・資格

• 5+ years' experience in administration/implementation/configuration of Service Now ITSM and ITOM modules.
• Knowledge of web based development languages; specifically Java Script, Ajax, HTML, CSS
• Strong customer service and excellent verbal/written communication
• Excellent attention to details, ability to multitask, and effective time management skills
• Understand full application lifecycle
• ITIL/Service Now certified, Service Now CIS-ITSM, CIS-ITOM
• Past work experience of Service Now Implementation of ITSM, ITOM.

【Welcome condition】
・Past work experience with industry leading providers of ITSM tools
・Knowledge on other Service Now tools like ITAM, Application portfolio Management, Project Portfolio Management, CSM etc.

業務内容

[Department Introduction]
Department is in charge of providing ITService Management Process and tools solutions for ITO and AMO Services ; Main offerings are, Process implementation, ITSM Tools (Servicenow,Summit AI,BMC..) ITAM Tools (Snow,Flexera), Monitoring (Solarwinds, newrelic, datadog etc.), Service integration & Automation etc
Total department size is 80 (Japan and India)
[Project introduction]
The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India. Working for this team offers the opportunity to be part of a diverse and skilled group , apply ITIL best practices & Servicenow capabilities, and collaborate across multiple locations. It provides a dynamic, customer centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management.
It not only provides valuable ITSM and ITIL experience but also offers exposure to customer-facing roles and consulting opportunities. Candidates can develop strong communication and relationship-building skills, crucial for client interactions. This experience opens doors to careers in customer service, account management, and IT consulting, where they can leverage their ITSM expertise to provide strategic guidance and solutions to clients, further advancing their careers in the IT and consulting domains.

その他待遇、手当等

Discretionary work system applies depending on the hiring grade
(discretionary equivalent allowance: 60,000 to 80,000 yen/month)
Working hours
9:00 to 18:00

休日休暇

Annual paid leave (10 days in the first year * May vary depending on the date of joining), 2 days off per week (Saturdays and Sundays), holidays, year-end and New Year holidays, special leave, childcare and nursing care leave