Japan Job Openings
Marriott International, Inc
Supervisor-Front Office
August 28, 2024
Job Number 24151292
Job Category Rooms & Guest Services Operations
Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
**Must have Japanese citizenship or Eligible work in Japan permit holder
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
すべてのゲストのチェックイン手続きを行い、ゲストの身元や支払い方法を確認した上で、部屋を割り当て、ルームキーをアクティブにして発行します。各ゲストの要求に応じて正確なアカウントを設定し、Marriott Rewardsの情報を入力します。料金が市場コードと一致していることを確認し、例外があれば文書化します。ルームキーを発行する前に支払いを確保し、請求書を確認・調整します。日報、ログ、緊急リストを作成し、レビューします。キャッシャー業務と締め報告を完了させます。ゲストに道順や施設情報を提供し、リクエストには適切なスタッフに連絡して対応します。リクエストが満たされているかをフォローアップし、すべての支払い方法、バウチャー、支払い、請求を処理します。レシートをバランスし、預けます。シフトの始めと終わりに現金を数え、保管します。手動承認を取得し、すべての会計手続きを遵守します。また、ゲストからの盗難報告があった場合には、ロス・プレベンション（損失防止）やセキュリティに通知します。
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
管理者の支援を行い、従業員のトレーニング、評価、カウンセリング、モチベーション向上、コーチングを担当します。また、模範となり、保証された公正な扱い/オープンドアポリシーのプロセスの最初の連絡窓口としてご担当いただきます。
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Job Category Rooms & Guest Services Operations
Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
**Must have Japanese citizenship or Eligible work in Japan permit holder
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
すべてのゲストのチェックイン手続きを行い、ゲストの身元や支払い方法を確認した上で、部屋を割り当て、ルームキーをアクティブにして発行します。各ゲストの要求に応じて正確なアカウントを設定し、Marriott Rewardsの情報を入力します。料金が市場コードと一致していることを確認し、例外があれば文書化します。ルームキーを発行する前に支払いを確保し、請求書を確認・調整します。日報、ログ、緊急リストを作成し、レビューします。キャッシャー業務と締め報告を完了させます。ゲストに道順や施設情報を提供し、リクエストには適切なスタッフに連絡して対応します。リクエストが満たされているかをフォローアップし、すべての支払い方法、バウチャー、支払い、請求を処理します。レシートをバランスし、預けます。シフトの始めと終わりに現金を数え、保管します。手動承認を取得し、すべての会計手続きを遵守します。また、ゲストからの盗難報告があった場合には、ロス・プレベンション（損失防止）やセキュリティに通知します。
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
管理者の支援を行い、従業員のトレーニング、評価、カウンセリング、モチベーション向上、コーチングを担当します。また、模範となり、保証された公正な扱い/オープンドアポリシーのプロセスの最初の連絡窓口としてご担当いただきます。
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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