Duties

• Plans, develops and administers a comprehensive and versatile tour/ transportation program, both domestic and international, for military personnel and their dependents, authorized DOD civilians, and retired military personnel. International travel arrangements will be made in conjunction with a contracted travel agency.
• Administers an airline ticket referral service through a contracted Travel Agency.
• Administers the operation of an entertainment ticket office that provides for cultural, sporting, and entertainment attractions primarily in the greater Kyushu area, but also throughout Japan and the Far East region.
• Establishes and maintains close working relationship with all major tour operators, airlines, cruise lines, independent travel operator, restaurants, hotels/motels, and attractions, and conduct thorough surveys and analysis in planning and schedule of tours. Through negotiation, insures that the highest quality tours are available at the lowest group/military discount prices. Periodically acts as tour escort, or individually investigate tour destination to insure maximum success and patron satisfaction.
• Packages, prices and schedules tours to meet anticipated demand and according to availability of destination, costs, and probability of success. Insures that tour selection is of such variety as to appeal to the wide spectrum of the total military community and include tours of entertainment, cultural and educational value.
• Insures that all initial tour bookings are arranged and all final arrangements; i.e., payment, rooming lists, manifests, escort instructions, etc., are completed and submitted in an efficient and timely manner. Maintains quality control of tours by conducting periodic oral and written surveys of patrons.
• Implements proper budgetary accounting policies that provide effective cost control measures that insure budget guidelines are met and that a minimum self-sufficiency of 100% is maintained for the tours and transportation program.
• Works with the MWR Marketing Office in developing marketing and promotional material to properly advertise the program. This will include public presentations to groups and conducting pre-tour events. Prepares and publishes comprehensive tour bulletin every quarter.
• Supervises and trains subordinate staff, to include customer service personnel, travel information clerks, tour guides and tour bus operators.
• Supervises the operation and maintenance of a fleet of tour vehicles, to include 15 passenger vans, 23 passenger microbuses, and bigger long distance tour buses. Ensures that scheduling of the vehicles will optimize utilization while maintaining a proper preventive maintenance program.
• Administers operation of the courtesy shuttle programs, which are designed to minimize drinking and driving and to facilitate access to MWR facilities and programs for customers without vehicles.
• Incumbent must present a neat, well-groomed, professional appearance at all times and must work harmoniously with co-workers and members of the MWR Department.
• Performs other related duties as assigned.

Requirements

Conditions of Employment

• Satisfactorily complete all background checks to include National Agency Check with Written Inquiries (NACI).
• Incumbent must be able to work varied work schedules to include evenings, weekends, and holidays.
• Occasional travel of less than 10% may be required.
• Must have or be able to obtain and maintain a valid state driver’s license.

How You Will Be Evaluated

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
  
  Review our benefits
  

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents are required at the time of application:
  

  • Resume
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

  
  

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  
• How to Apply
  
  To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
  
  The complete application package must be submitted by 11:59 PM (EST) on 10/04/2024 to receive consideration.
  
  To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  
  To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/View Questionnaire/12553926
  
  It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
  
  Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
  
  To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
  
  DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
  

  Agency contact information

  CNRJ NAF Human Resources

  Phone

  81-468-16-5446

  Email

  FFR_NAFRecruitment@us.navy.mil

  Address

  Commander, Fleet Activities Sasebo
  CNRJ NAF HRO (N941)
  PSC 473 Box 12
  FPO, AP 96349-0001
  US

  Next steps

  Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
  
  All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
  
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency