Kuwait Job Openings
Zain
Contact Center Agent
Kuwait City
October 22, 2024
About the Role
Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your responsibilities will include but not be limited to:
To be considered for the position, you will need to meet with all of the below requirements:
Skills:
Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your responsibilities will include but not be limited to:
-
Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
-
Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
-
Providing product and service information to customers.
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Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
-
Troubleshoot service equipment issues.
-
Adhere to, and fulfill, individual and team performance metrics.
To be considered for the position, you will need to meet with all of the below requirements:
-
High School / 1 Year Diploma & Above.
-
0-3 years' experience in a related field.
Skills:
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Excellent Communication Skills (Speaking and Listening).
-
Excellent Problem-Solving Skills.
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High Drive for Achievement.
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Strong Knowledge of MS Office.
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Preferably Bilingual.
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Ability to work under pressure.
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