· Follow all relevant unit policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner while delivering a quality service to customers and stakeholders.
· Manage all sorts of inbound and outbound communication channels including answering phones from customers professionally and maintain a relationship with them.
· Provide information on the company’s products or services and generate interest in the offer.
· Contact potential or existing customers to inform them about our services to generate sales.
· Take orders and processed in it with an accurate manner.
· Initiating follow up phone calls after the customers' orders.
· Respond to Customers’ inquiries and complaints related to the provided services, prices, Boutiqaat profiles, available specialties, and sub-specialties through all available communication channels accurately and within a certain timeframe consequently give advice/recommendations to the Customers about the possible remedies or solutions targeting their problems to preserve the company’s reputation.
· Listen actively to the Customer’s interests and needs to be able to promote the right service or even upsell whenever possible.
· Document and report on customer feedback to improve the customer experience
· Maintain detailed records of contacts, constantly update Customers’ information on the system used (New & Existing customers) and document all calls information according to standard operating procedures.
· Keep Customers’ data confidential and adhere to the contact center values, rules and predefined guidelines.
· Handle the lead or call (any required activity) within a specified time defined by the business’ needs and requirements and follow-up on Customers whenever necessary.
· Maintains knowledge of all current and upcoming services.
· Accepts ownership for accomplishments and explores opportunities to accomplish new things in order to enhance company’s reputation.
· Commit in the training sessions as required which reflect in career development and growth.
Job Type: Full-time