Date: 5 Sep 2024

Location:
KW

Company:
Alghanim Industries

JOB SUMMARY:
Coordinator is responsible for handling the orders, the routing, the returns, the re-scheduling, the cancellation, the complaints and the refunds to Customers. He/she is also responsible in coordinating some activities with the OPA (Order Processing Agents), the Showroom Storekeepers and labourers. He is responsible of the dispatch with internal teams and 3rd parties.

Occasionally the Coordinator can act as Order Processing Agent invoicing the orders received by Customers.

The coordinator serves the purpose to be the point of contact between the customer and various departments for correspondence related to the above

JOB RESPONSIBILITIES:
Process the deliveries, customer complaints, customer returns & order cancellation requests in multiple systems

Ensure accuracy & correctness of information while processing any documents and/or updates in the systems

Print system documents related to each order and customer complaints

Manage correspondence with various departments for order fulfilment, customer complaints and returns

Point of contact between customers and various departments for correspondence related to orders, customer complaints and returns

Log information in systems regularly with necessary updates related to orders, deliveries, customer complaints, order cancellation and returns

Establish correspondence with the customer via email in order to follow-up, inquire and update about information related to orders & customer complaints

Plans work effectively to fulfil the responsibilities on time and without delay

Handling customer complaints and resolving within identified Company’s KPI.

Helping the Showroom Storekeepers in handing over cash on daily basis and supporting the preparation of related documents.

Sending daily performance reports for orders dispatched, cancelled, pending and not dispatched.

Following up with the 3rd party delivery agents through calls and the tracking system.

Solving the picking in short cases, after informing Call center throughout SAP QM based processes, by putting all the required information in the SAP QM ticket.

Checking Payment on Delivery Outstanding-ageing list received by Finance Colleagues.

Coordinating and supporting local and central colleagues in sending Email to vendors for any stock at vendor case on daily basis and supporting Showrooms Storekeepers to arrange picking and delivery for the same.

Processing Order Cancellation and Returns.

CANDIDATE REQUIREMENTS:
Preferably Kuwaiti National

2 to 4 years’ experience in similar roles

Fluent in Writing and communication skills, English and Arabic (Arabic is a must).

Ability to track competition moves, promotions, product highlights and plan proactively on promotion and visibility

Good product knowledge with a passion to get into details about every product and bring out the best.

Team Player with Positive attitude and will to stretch limits

EDUCATION:
Diploma