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Field Service Engineer I - Kuwaiti Nationals Only
As a Tech pro Field Service Engineer, you will have the opportunity to provide advanced technical facilitation and expertise to our customers in the Industrial Automation (IA) business unit. You will be accountable for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and dedication to excellence will play a crucial role in the success of our operations and the growth of our business.

In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical facilitation and service.


Honeywell
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.
We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.

Key responsibilities

• Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generates sales leads)

• System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications. performs systems modification and upgrades (of different level of complexity according to job qualification)

• Maintain the customer equipment to the required standard regularly performs preventive & corrective maintenance and promptly intervene on maintenance needs.

• System diagnosis & Troubleshooting: Diagnosis, troubleshooting and escalation for rectification of system issues.

• Quality of delivery: Deliver promptly against Service Request, respecting agreed timing as per GSM process

Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing

• Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing

• Meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations).

• Provides 24/7 support for assigned clients as per the Stand-By Roster issued Monthly.

• Remains prepared by ensuring that respective site ID’s are maintained

Key skills and qualifications

• Bachelor’s degree in engineering – Electronic Systems/ Industrial Automation/ Electrical/ Cyber engineer/ Computer engineer/ cyber security science

• Good written and oral communication

• Flexible individual with great adaptability skills

• Strong technical knowledge and expertise in Industrial Automation technologies

• Excellent problem-solving and troubleshooting skills

• Experience with anti-virus systems, backup & restore solutions, system management

• Strong customer focus and ability to build and maintain relationships

• Continuous learning mindset and willingness to stay updated with industry advancements

• Strong problem-solving and thoughtful abilities

• Provides 24/7 support for assigned clients as per the Stand-By Roster issued Monthly

Our offer

• A culture that fosters inclusion, diversity, and innovation in an international work environment

• Market specific training and ongoing personal development.

• Experienced leaders to support your professional development

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#The Future Is What We Make It

Additional Information

• JOB ID: HRD241686
• Category: Customer Experience
• Location: Block 5 - Wafra road No 306 - Shuaiba,Western industrial Area,Kuwait,AL KUWAYT,45701,Kuwait
• Nonexempt