Kuwait Job Openings

Ooredoo

Senior Engineer Demand & Delivery Management

Kuwait City

FULL TIME

October 21, 2024

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Responsible for understanding and analyzing business requirements and converting them into technical requirements and providing end to end solution.
Technology Single Point of Contact with business units to understand the requirements and provide optimum solutions in cost effective and improved time to market.
Responsible to facilitate all Digital Initiatives of the company
Responsible to adapt Agile and Dev Ops concepts to improve Time to Market
Responsible to communicate the feasibility and cost estimate to business unit based on the requirements.
Responsible for solution Design and implementation for Digital platforms (Mobile App, Portal) middleware and associated IT nodes.
Responsible for Business as Usual task and Change Request within the agreed SLA.
Responsible for ADM vendor management, communicate the business requirements and technical scope, approve the end to end solution (HLD & LLD), optimize man days effort.

The position has different qualifications as mentioned in the “Qualification” section, in which we will be selecting upon hiring exercise.

Key Accountabilities and Activities:

Understand the business requirements and perform feasibility study and provide feedback to the stakeholders with appropriate solution and recommendation with Time To Market (TTM)
Support and coordinate with all stakeholders to align with the expected business unit requirements.
Manage technical deliverables right from new products/services feasibility study to implementation, based on business unit’s requirements.
Communicate with the ADM (Application and Development Management) vendor the priority and requirement pipeline to manage resource capacity.
Convert the business requirements to functional/technical requirements to prepare feasibility study & High Level Design (HLD)
Responsible for developing cost analyses, design considerations, and implementation time-lines.
Agree with the ADM vendor on the complexity level of the solution and expected man days.

Responsible to manage relationships with ADM vendor and technology partner to align technology capabilities to support marketing/product needs

Manage and co-ordinate the inter-departmental functionalities and communications between the Technology and Business Teams within Ooredoo Kuwait for realizing strategic service/product launches.
Manage and drive the SLA/KPI for ADM and highlights project issues to higher management and provides recommendations for improvements
Responsible for setting up acceptance criteria and post development/deployment check of feature/products.
Responsible for quality check and performance KPI for delivered products to business units with supporting documents.
Responsible for seeking approval from Design and Control (DAC) & Change Approval Board for smooth deployment.
Responsible for solution delivery timeline, performance, SLA management, and Quality control of all solution deliveries which will be covered with all testing phases until UAT and regression testing
Discuss or Validate on the business requirement for the requested BAU’s/TMO’s and assign it to vendors and make sure it should be delivered as per business requirement.
Responsible to capture Configuration Management changes and proper documentation.
Supervise System integration/ Functional testing & Deployment to UAT environment.
Assists the management in developing and implementing procedures and standards that will improve efficiency
Bringing in cost saving measure by Identifying and implementing measures to ensure future proof solution within budget.
Responsible for Vendor management.

Contribute in motivating colleagues and peers, providing assistance wherever necessary.
Provides leadership in facilitating the activities of the project team. Works with the team and other stakeholders to establish project goals and priorities.
Promote an equitable, positive and respectful work environment that values cultural and diversity among all employees

Proactively, takes responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise
Proactively, able to work independently, possesses creative problem solving skills and able to work in a dynamic and challenging environment
Represents Technology in the development of any frameworks related to Demand and Delivery Management and process.
Guide and supervise the project members and facilitate all the needs to be able to deliver the project on time.
Other duties as directed by the head of Demand & Delivery management
Aligning any new project or implementation & Roadmap for Ooredoo group with respective strategy department.

Qualifications:

Bachelor Degree in Telecommunication/Computer/ Electronics Engineering or related discipline and appropriate registrations with recognized professional institute.
Degree shall be duly approved by Kuwait Society of Engineers (Not required for Non-Engineers)
Should be certified in Oracle SOA
Trained in Dev Ops tools and Agile Methodologies

Other Information:

experience in Demand Planning & Development for Senior Engineer DDM.
experience in Demand Planning & Development for Senior Technical Specialist DDM.
Advance working knowledge in Ericsson CS, Matrix, ESM, SBP,NGVS, ETOPUP, BSCS, Mediation
Advanced working knowledge in Billing and charging system, Subscription Management, CRM, Mobile app and relevant core areas.
Advance working knowledge in Digital platforms (Mobile App, Portal), middleware (OSB), Oracle Fusion: Oracle SOA Suite, OSB, BPEL, OBR, Service adapters, OWSM, Web Logic Server.
Work experience in Self-service portals/Kiosk/Mobile, CRM, Order Management, Product
Experience as Solution Architect for Digital and middleware technologies
Experience in E2E Solution design experience across BSS & OSS domain
Experience in Vendor management
Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
Advanced working knowledge in DWH, APP Functionality, OSB, CRM, VAS, Core, , Product Catalogue, Order Care, Provisioning System, Middleware, Mobile Application
Advance working knowledge Siebel CRM and extensive knowledge in CRM concepts.
Work experience in Self-service portals/Kiosk/Mobile, CRM, Order Management, Product
Advanced working knowledge of GSM, UMTS, LTE networks
Experience in E2E Solution design experience across BSS & OSS domain

Advanced Telecom Industry Knowledge
Experience in Vendor management
Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
Experience working with marketing and commercial teams.
Good working knowledge on Windows applications (e.g. MS Excel, MS Word, MS Power Point, MS Project etc.)

Excellent command of both written and verbal English

Strong communication skills, and ability to understand business requirements.
- Strong Technical and Analytical skills
- Strong Project Management skills
- Negotiation skills
- Conflict Resolution skills
- Experience in new products and services development and a good understanding of Product Development Life Cycle
- Intensive coordination and management across many teams from Business and Technology

Note: you will be required to attach the following:

1. Resume / cv

Back to Search
Apply for this Vacancy

New Job Alerts

Burhan Technology Computer Co. W.L.L.

Category Specialist - Gadgets & Mobile Phone

Kuwait City

FULL TIME

November 10, 2024

View Job Description

American International School of Kuwait

Junior .NET Software Developer

Kuwait City

FULL TIME

November 10, 2024

View Job Description

Aspire web company

Trading Accounts administrator

Kuwait City

FULL TIME

November 10, 2024

View Job Description

CHOCOMLET RESTAURANT LLC

Commis Chef (Tandoor and Grill)

Kuwait City

FULL TIME

November 10, 2024

View Job Description

Alghanim Industries

Sr. Sales Supervisor

November 9, 2024

View Job Description

Meran Training and Consulting

Corporate Relationship Officer - مسؤول علاقات الشركات

Kuwait City

FULL TIME & PART TIME

November 9, 2024

View Job Description

EMCO

Mobile application developer

Kuwait City

FULL TIME

November 9, 2024

View Job Description

Akima, LLC

Service Desk Administrator (IT Help Desk) - Camp Buehring, Kuwait (Secret Clearance Required)

Al Jahrā'

November 8, 2024

View Job Description

Visuna

Process Engineer

November 8, 2024

View Job Description

Talent Pal

FULL TIME

August 25, 2024

View Job Description

EY

International Tax Advisory - Consultant / Senior Consultant / Assistant Manager - Kuwait

Kuwait City

August 15, 2024

View Job Description

Al-Sayer Group

Career Opportunities: Senior Auditor, Internal Audit (13611)

August 14, 2024

View Job Description

Meran Training and Consulting

Corporate Relationship Officer - مسؤول علاقات الشركات

Kuwait City

FULL TIME & PART TIME

November 9, 2024

View Job Description

EMCO

Mobile application developer

Kuwait City

FULL TIME

November 9, 2024

View Job Description

Akima, LLC

Service Desk Administrator (IT Help Desk) - Camp Buehring, Kuwait (Secret Clearance Required)

Al Jahrā'

November 8, 2024

View Job Description

Visuna

Process Engineer

November 8, 2024

View Job Description

Talent Pal

Procurement Officer - The English Education Providers...

As Sālimīyah

November 8, 2024

View Job Description