Luxembourg Job Openings
Luxfactory
Cloud and Application Support Engineer
FULL TIME
August 26, 2024
Responsibilities:
- Maintain and monitor application servers in the cloud.
- Provide 2nd and 3rd level support for various IT services, adhering to the guidelines defined by the technology and cybersecurity department.
- Conduct daily operations including patching and vulnerability management.
- Deploy and configure applications and systems, ensuring thorough testing, support, and release documentation.
- Manage application updates, supervision, and deployment.
- Communicate effectively with stakeholders regarding application statuses and issues.
- Participate in projects, preparing environments from project phase to go live and post-go-live support.
- Investigate and resolve service requests requiring specialized expertise.
- Monitor and maintain environments, ensuring centralized management between different operational units.
- Perform day-to-day operations in the Microsoft 365 admin environment.
- Provide 24/7 support for business-critical systems as part of an on-call escalation team rotation.
Essential Requirements:
- Bachelor’s degree or equivalent experience.
- Deep knowledge of Windows 10 and 11 operating systems and Microsoft 365 products.
- Strong expertise in Citrix Cloud DAAS, Citrix Xen App / Virtual Apps and Desktops v7, and Machine Creation Services (MCS).
- Proficiency in Microsoft Azure cloud computing and Windows Server 2016/2022.
- Experience with ADDS Group Policy Management.
- Good knowledge of Windows Server and scripting.
- Familiarity with Linux OS and Citrix (desirable).
- Azure certification (AZ-900) is considered an asset.
- Experience with application deployment.
- Ability to work collaboratively with engineering teams to drive architectural improvements.
- Motivated, agile, good team spirit, strong communication skills, and good interpersonal skills.
- Familiarity with ITIL processes.
- Fluency in English (spoken & written); additional languages are an asset.
Working Conditions:
- Permanent full-time position based in Luxembourg.
- Work in an agile, friendly, innovative, and operational Azure-only environment within a young and dynamic team.
- Normal office hours are expected, with occasional work outside these hours for planned or unplanned tasks.
- On-call availability outside normal office hours and weekends in case of incidents.
- Commitment to resolving critical incidents to completion if required.
- A certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required upon positive selection.
- Work permit in Luxembourg is mandatory.
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