Luxembourg Job Openings

LuxTrust

IT Support Engineer (m/f)

Capellen

FULL TIME

August 13, 2024

Missions:

Providing Support Level 1 and 2 for Corporate Services:
- This involves assisting users with issues related to laptops, applications, and network services. Level 1 support typically handles basic inquiries, while Level 2 support deals with more complex problems.
Providing Support Level 2 for Business Services:
- The focus shifts to supporting specific business functions or teams within the organization. It is essential to understand the unique requirements of each team and tailor your support accordingly.
Documentation (e.g. regular service checks):
- Documenting your work is crucial for maintaining a knowledge base, tracking changes, and ensuring consistency. Regular service checks help identify potential issues before they escalate.
Deployment of new workstations:
- As an IT Support Engineer, you will be responsible for setting up and configuring new workstations for employees. This includes installing operating systems, software, and ensuring proper connectivity.
Tracking assets in Jira:
- Managing assets (such as hardware, software licenses, and peripherals) is essential. Using tools like Jira and CMDB helps keep track of inventory, maintenance schedules, and lifecycle management.
Assisting Compliance and Security Team in audits:
- Collaborating with compliance and security teams during audits ensures that all IT processes adhere to regulatory standards. Gathering evidence and providing necessary documentation are critical tasks.
Deploying services in both UAT and PROD environments:
- Testing and deploying services in User Acceptance Testing (UAT) and Production (PROD) environments are essential steps.
On-call duty in rotation with other team members:
- Being part of an on-call rotation, you will handle urgent issues outside regular working hours. Effective communication and quick problem-solving skills are crucial during these times.
Incident response:
- Responding promptly to incidents (such as system outages, security breaches, or critical errors) is a core responsibility. You will diagnose issues, implement fixes, and communicate with affected users.

Required skills:

Bac+3 in IT systems or equivalent experience

Specific Profile:
As an IT Support Engineer, you play a crucial role in ensuring smooth operations and excellent user experiences. Here are the skills that are key assets for the role:

Active listener: you actively listen to users’ concerns and questions, demonstrating empathy and understanding. Your ability to comprehend their needs allows you to provide effective solutions.
Problem solver: you thrive on challenges and enjoy troubleshooting technical issues. Whether it is a hardware glitch or a software hiccup, you approach problems methodically and find innovative solutions.
Rapport builder: building strong relationships with users is essential. You create a positive and friendly atmosphere, making users feel comfortable seeking assistance.
Positive mindset: challenges do not deter you; they motivate you. With a positive and constructive mindset, you tackle obstacles head-on, turning them into opportunities for growth.
Effective communication: your verbal and written communication skills are top-notch. You can explain complex technical concepts in a clear and concise manner, ensuring users understand the solutions you provide.
Procedural expertise: you are well versed in both administrative and technical procedures. From setting up accounts to troubleshooting network issues, you handle tasks efficiently.
Multilingual proficiency: you are multilingual, mastering four of the following languages: Luxembourgish (LU), French (FR), English (EN), German (GE), Dutch (NL), and Portuguese (PT). Your ability to communicate across linguistic boundaries enhances our global support capabilities.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, we offer other benefits including an employee benefit plan in accordance with your education and experience.
Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.
Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.
Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

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