About the role

The Life Policy Administrator will support and assist in servicing clients from Monument Assurance Services Luxembourg S.àr.l. and developing the activities of Monument RE in Luxembourg through timely and accurate administration of Life Policies of current portfolios. This person will also provide support for smooth integration of newly acquired portfolios / policies and participate in continuous improvement of operational processes to achieve business objectives.
We expect the Life Policy Administrator to carry out duties with integrity and diligence, ensuring that professional standards are maintained.
The Life Policy Administrator will be part of the Operations Team based in Luxembourg.

Responsibilities

• Provide clear, timely and accurate answers to policyholders and brokers, respecting terms & conditions of policies, operational guidelines and company procedures & controls.
• Provide clear information regarding internal processes, organizational steps and expected timelines.
• Update policyholders and brokers pro-actively on the status of their requests.
• Maintain and update the policy database accordingly to ensure accuracy of database/platform at all times.
• Ensure policy administration is compliant with applicable fiscal and legal framework and company guidelines & procedures.
• Administration of policies (contract amendments, correspondence with policyholders, claims payments, …).
• Support and collaborate to system tests and development.
• Administration of incoming and outgoing premiums.
• Broker management.
• Support during any project, audit and closing tasks; and
• Support general services when and if needed (reception tasks, mail room etc.).

Role Requirements

• Minimum 5 years’ experience in Life Policy Administration or Degree in Finance or Insurance is required.
• Sound knowledge and experience in Life Policy Administration is ideal.
• Sound knowledge of MS Office.
• Fluency in French/English, any additional language (German, Italian, Spanish) is nice to have.
• Open minded personality.
• High level of integrity.
• Team player with good capacity of integration; and
• Service minded and solution oriented.

Location

Luxembourg