Senior Client Relationship Manager – Luxembourg
As a Senior Client Relationship Manager at Convera based in our Luxembourg office, you will play a pivotal role in expanding our presence and managing client relationships on the ground. You will serve as the primary point of contact, offering high-quality support to a diverse portfolio of clients. Including SMEs, NGOs.
You will be responsible for:

• Client Relationship Management: Cultivate and sustain long-term relationships with our clients, ensuring their needs are met and exceeded.

• Seamless Onboarding; Collaborate closely with the acquisition sales team to ensure a smooth transition for new clients into your portfolio, providing expert dealing support.

• Client Satisfaction: Partner with our Customer Support team to enhance client satisfaction, addressing any issues and ensuring a superior customer experience.

• Financial Strategy and Analysis: Optimize international payments and manage FX exposure, providing clients with insights and strategies for effective currency risk management.

• Client Education and Awareness: Raise awareness on currency issues, offering tailored support and helping clients fully leverage the features of our platform.

• Daily Client Support: Assist clients with their day-to-day needs, ensuring their questions and concerns are promptly addressed.

• Feedback and Improvement: Collect and analyze customer feedback, sharing insights with relevant teams to drive continuous improvement.

• Sales Performance: Engage in cross selling and upselling activities, manage churn, and work towards key performance indicators (KPIs) such as Net Promoter Score (NPS)

You should apply if you have:

• Proven experience in a similar role within the financial services industry is required, with a strong understanding of the FX market and related products.

• Demonstrated success in a KPI-driven environment, consistently achieving or exceeding targets.

• Strong Financial knowledge, with the ability to understand and address business needs and concerns.

• Ambitious, self-motivated, and confident, with a high level of integrity and a competitive drive to outperform.

• Excellent management skills, with the ability to lead by example.

• Exceptional time management, problem-solving and multitasking abilities, with meticulous attention to detail.

• Fluency in English is mandatory. Fluency in Dutch/Flemish and other EU languages is higlly advantageous.

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:

• Market competitive annual gross salary

• Great career growth and development opportunities in a global organization

• A flexible approach to work

• Generous insurance (health, disability, life) and retirement programs

• Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption, bereavement, military)

• Paid volunteering opportunities

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you're ready to unleash your potential.
Please contact us directly if you have any questions