Luxembourg Job Openings

Husky Technologies

Technical Support Specialist HRC (m/f/d)

FULL TIME

September 19, 2024

Are you looking to join a world-class manufacturing organization? At Husky Technologies TM, we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – we want you to join the Husky Technologies TM team!
What we offer

Excellent benefits package and retirement savings plans as well as life insurance program
Competitive vacation policy promoting work-life balance
Challenging career opportunities and growth
Opportunity to work, innovate and collaborate with passionate people who drive change
Amazing team – we are the best in the world at what we do!

Husky TechnologiesTM Campus

Large, beautiful campus with clean, state-of-the-art air-conditioned offices and manufacturing facilities with high air quality, climate control and outstanding safety records
Onsite fitness and wellness center
Organized out- and indoor sports activities such as beach volleyball, running teams, and bicycle teams
Access to onsite medical practitioners
Onsite cafeterias with fresh and healthy meal options
Free parking

Job Description
After an initial training period, you will be responsible to resolve after-market customer inquiries and issues through a combination of support by e-mail, phone, virtual tools and customers visits. Regular reporting within our service documentation tools will be part of your daily work. In this role you will be working with different teams in order to drive resolution of complex issues. You will report to the EMEA Hot Runner Technical Support Manager and will be based in Luxembourg. The position offers great challenges and has an impact on the final business result and growth. It is a unique opportunity to combine technology and inter-human contacts.
Responsibilities
Technical lead

Understand customers’ expectations – define success criteria
Lead the issue discovery phase by clearly defining what is the problem and what are the symptoms
Apply proven solutions based on described symptoms
Develop final action plan as well as backup solutions
Ensure customer’s agreement on Husky’s action plan
Collect issue background and escalate to next level of troubleshooting when issues remain unsolved
Sporadically visit customers in order to execute action plans
Close the loop with customer to ensure customer satisfaction on solution applied
<10% travel across Europe

Communication

Develop and maintain good customer relations thru reporting and proactive status updates to customers
Communicating effectively in both written and verbal form to customers
Lead internal communication and escalation of critical issues

Close the loop/ continuous improvements

Ensure that relevant knowledge created as a result of troubleshooting is shared in the form of troubleshooting guides
Identify systematic failures and raise awareness to management
Analyzing and reporting potential product problems and recommend improvements
Recommending preventative maintenance for Husky Products
Recommending Husky Product quality improvements

Qualifications
Main

Customer focus mindset
5 years’ experience on injection molding industry
Solid knowledge on plastics processing
Solid knowledge on tool making
Demonstrated experience in troubleshooting
Ability to troubleshoot problems systematically (critical thinking)
Excellent communication skills
Capacity to summarize complex topics into its key elements
Multitasking, team player, energetic, engaged and positive attitude
Fluent in English

Secondary

Experience with hot runners
Experience with temperature controllers and other auxiliaries
Familiar with injection molding plant / tool room environments
Knowledgeable in Metrology
Husky product knowledge
Knowledge on electronics and automation
Fluent in Spanish, Italian, or French are an asset

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. No agency or telephone inquiries please.

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