This position is responsible to design an integrated healthcare management strategy and transformation roadmap enabling AIA to deliver market leadership and a competitively advantaged health offering in Malaysia in accordance with Company’s overall profitability, sustainable growth objectives, standard operating procedures and regulatory requirements. Besides that, the position is expected to drive and implement pivotal initiatives and institutionalize continuous improvement mentality across AIA Health Services (AHS).

• Collaborate with the AHS Leadership Team to design a healthcare management and strategic transformation roadmap.
• Develop a program charter, scope, timeline, and work plan for key initiatives/projects.
• Provide clarity across initiatives for team member roles, and resource assignment based on business/operational needs.
• Build a strong virtual team of engaged and effective transformation-focused leaders and professionals.
• Handle financial budgeting and planning to support overall AHS planning by determining budgetary requirements and developing relevant success and/or business metrics for initiatives.
• Find opportunities for cross-workstream, cross-method, or cross-functional engagement and partnership.
• Develop and champion focused processes, tools, and templates.
• Lead communication of project progress (i.e., accomplishments, activities, timeline, issues/risks) with the program steering committee through periodic updates.
• Manage communication of AHS performance with AIA MY and Group Office through relevant reporting commentaries and presentations.
• Design and develop change activities that support innovation and sustainability within AHS.
• Track and measure project benefits realization (or success) post-project implementation according to agreed time, quality, and cost objectives.
• Conduct post-implementation reviews for future improvement.
• Collaborate with the Health Analytics team to bring to bear their data analytics (forecast and monitoring tools) in order to support strategic decision-making.

• Initiate process improvement plans based on the “lean” model to ensure continuous improvement and drive operational efficiency.
• Lead and collaborate with various teams within AHS and other teams in AIA on designing and implementing processes, tools, and technology-based enhancement initiatives.
• Ensure accurate user requirements submission for key projects, system enhancements, and walkthroughs are carried out within the agreed timeline specification.
• Perform user acceptance tests (UAT) for all system-related initiatives and ensure all system changes are implemented according to user requirements/specifications.
• Develop and update standard operating procedures for AHS.

• Submit an annual budget that aligns with overall AHS goals.
• Allocate the budget effectively (e.g., training, investments).
• Work closely with AHS to develop plans for the future (i.e., setting targets) and managing budgets.
• Participate in management team meetings.

• Conduct interviews and hire new staff.
• Analyze individual performance and productivity of staff.
• Provide mentorship and feedback on staff performance and career development.
• Decide on follow-up actions in case of underperformance (e.g., performance improvement plan).
• Perform other responsibilities and duties periodically assigned by the supervisor to meet operational and/or other requirements.

• Strong business insight.
• Strong leadership skills, such as the ability to engage, coach, and empower staff.
• Inclusive and collaborative – driving teamwork and cross-team alignment.
• Result-focused, self-motivated, and ability to work in a stressful and demanding environment.
• Strong planning and organizing skills.
• Good analytical and problem-solving skills and communication at all levels.
• Possess a high level of integrity and initiative.
• Proficient in Microsoft Office applications.