Job description

Key Responsibilities

• Providing customer a good shopping experience.
• Achieving sales target by identifying customers’ need, recommending the right product and closing the sale.
• Assist Boutique Manager in monitoring sales target and motivating staff to attain the sales target. Work closely with the team in achieving the sales target.
• Perform CRM and coordinate with Management for activities. Ensure all customer data are entered correctly.
• Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services.
• Guide staff in giving exemplary quality customer service.
• Ensure that watches are merchandise in accordance to guideline.
• Ensure all sales and stock reports, customers service documents are accurately complied and filed.
• Submits reports of staff attendance, overtime claim in time.
• Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.

Profile

Preferred Profile

• Minimum 5 experience in a luxury Retail boutique and 2 years senior/ supervisor level experience in luxury industry.
• Strong and aggressive sales with luxury industry background.
• Collaborative approach with the ability to foster teamwork and a "can do" attitude
• Entrepreneurial spirit to develop your own business and build long-lasting client relationships.
• Deep understanding of client needs and priorities (internal and external clients)
• Intellectual curiosity and a passion for learning.

Professional requirements

• Strong interest in the universes of Fine Watchmaking and Arts de Vivre
• Comfortable using Excel, Word, SAP

Languages

• Fluent English