Malaysia Job Openings

Marriott International, Inc

Butler Service Desk Agent

Kuala Lumpur

FULL TIME

August 30, 2024

Additional Information Telephone Operator
Job Number 24153217
Job Category Rooms & Guest Services Operations
Location The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY


Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
New Job Alerts
CBRE

Financial Analyst - RTR (Fresh Graduate)

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description
CHOCOLICIOUS SDN BHD

OUTLET SUPERVISOR | BERYL'S CHOCOLATE, KL

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description
Canon Mailcom Malaysia Sdn Bhd

Operator Mesin

Shah Alam

FULL TIME

September 20, 2024

View Job Description
MENANG IDAMAN SDN BHD

PEMANDU PERIBADI

Shah Alam

FULL TIME

September 20, 2024

View Job Description
British American Tobacco

Product Executive

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description
Looking for similar job?
Marriott International, Inc

Butler

Kuala Lumpur

FULL TIME

August 30, 2024

View Job Description
Marriott International, Inc

Butler-St. Regis

Kuala Lumpur

FULL TIME

August 30, 2024

View Job Description
Marriott International, Inc

Butler-St. Regis

Kuala Lumpur

FULL TIME

August 30, 2024

View Job Description
Marriott International, Inc

Butler-St. Regis

Kuala Lumpur

FULL TIME

August 30, 2024

View Job Description
Marriott International, Inc

Butler-St. Regis

Kuala Lumpur

FULL TIME

August 30, 2024

View Job Description
Marriott International, Inc

Butler-St. Regis

Kuala Lumpur

August 30, 2024

View Job Description
See What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc

Supervisor-Human Resources

September 23, 2024

View Job Description
Marriott International, Inc

Specialist-Payroll

September 23, 2024

View Job Description
Marriott International, Inc

厨师领班

September 23, 2024

View Job Description
Marriott International, Inc

宴会服务副经理

September 23, 2024

View Job Description
Marriott International, Inc

臻厨餐厅主管

September 23, 2024

View Job Description
View More Jobs by Marriott International, Inc
New Job Alerts
CBRE

Financial Analyst - RTR (Fresh Graduate)

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description
CHOCOLICIOUS SDN BHD

OUTLET SUPERVISOR | BERYL'S CHOCOLATE, KL

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description
Canon Mailcom Malaysia Sdn Bhd

Operator Mesin

Shah Alam

FULL TIME

September 20, 2024

View Job Description
MENANG IDAMAN SDN BHD

PEMANDU PERIBADI

Shah Alam

FULL TIME

September 20, 2024

View Job Description
British American Tobacco

Product Executive

Kuala Lumpur

FULL TIME

September 20, 2024

View Job Description