• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed information about products and services to customers.
• Address and resolve customer complaints and issues, ensuring a positive customer experience.
• Build and maintain strong, long-lasting relationships with customers.
• Proactively identify customer needs and provide solutions to meet those needs.
• Conduct regular follow-ups with customers to ensure satisfaction and encourage repeat business.
• Collect and analyze customer feedback to identify trends and areas for improvement.
• Work with the Customer Relationship Manager to develop strategies to improve customer satisfaction.

Job Type: Internship
Contract length: 6 months
Pay: RM500.00 - RM1,000.00 per month
Benefits:

• Cell phone reimbursement
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus