Malaysia Job Openings

Agensi Pekerjaan Find Talent Sdn Bhd

Customer Service Executive (Korean) | Mobility

Petaling Jaya

FULL TIME

September 18, 2024

  • Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  • Demonstrates ownership of every customer interaction to achieve successful first-time resolution on all contacts.
  • Works with multiple technology applications and features to resolve customer contacts.
  • Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
Job Requirements
  • Required language(s): Korean
  • Good command of English
  • Good written and oral communication skills
  • Good organizational skills and attention to detail
  • Computer skills, including internet, Word, Excel, Outlook and PC Based applications
  • Confidentiality Standards
  • Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
  • Keen to learn
  • Education qualifications: Bachelor's degree in any industry
  • Fresh graduates are also encouraged to apply
  • Diploma/Certificate holder requires at least 5-7 years relevant working experience
  • Applicant must be willing to work in 24/7 rotational shift
  • Must be willing to work in Ara Damansara, Petaling Jaya, Malaysia
Job Type: Full-time
Pay: From RM8,500.00 per month
Schedule:
  • Rotational shift
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