• monitor response time and application runtime
• monitor daily computer operations with an eye towards unusual events and notify superior about potential problems associated with the computer operations

• confirm that backup processes are running properly and that backup processes have created the appropriate operational logs
• confirm that data may be fully restored

• maintain the physical security of all information systems equipment located in the Data Centre facility, permitting only authorized personnel into the facility and as necessary, escorting and supervising the activities of all 3rd party service personnel
• manage the secure handling of backup tapes, diskettes, cartridges, CDs and other data recording media such that only authorized personnel are permitted to have possession of these media.
• maintain a clean disk

• user requests/queries on reports and problems
• customer queries/complaints on ATM

• Escalation is adhere to promptly

• Participate in the executing jobs for all implementation or cutover activities to production system.

• SPM/STMP (preferably graduates Diploma or Degree holder)

• For SPM leavers - Minimum 4 years of relevant experience in computer operations.
• Computer operations in a Mainframe AS/400, UNIX, Window
• Appropriate computer operations experience (preferably in a Banking environment)
• Banking Application knowledge (i.e. OCM24, Silverlake, Murex) is an added advantage
• Knowledge on Batch Automation

• Good problem solving skills