Job Description:
1. Receive & review new/re-submission of customers’ participation details received from different channels.
2. Process submission with the stipulated Service Level Agreement (SLA).
3. Accurate data entry.
4. Consistent follow up with the customer on their participation details.
5. Handle queries from customers / clients from different channels and able to provide clear & effective solutions.
6. Highlight / recommend any suspicious customer’s participation details to the supervisor.
7. Provide recommendations for improvements wherever applicable.
8. Coordinating with IT department in resolving issues in system.
9. Assist in any ad-hoc tasks assigned as & when is required.
Job Requirement:
1. Candidate must possess at least a SPM, STPM, Diploma Holder or above.
2. Fresh graduate is encouraged to apply.
3. Required skills (s): Ms Excel & Ms Power Point
4. Good team player and able to communicate at levels.
5. Able to multitask & work with minimum supervision.
6. Meticulous with an eye to detail & accurate data entry with good organizational skills.
7. Able to converse in the 3 main languages with effective communication skills that are commonly used in Malaysia.
8. Permanent position.
9. Work from Monday to Saturday
10. OT would be given when necessary.
Job Type: Full-time
Pay: RM1,800.00 - RM2,200.00 per month
Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Weekend jobs

Supplemental Pay:

• Overtime pay
• Yearly bonus

Application Question(s):

• Do you have basic knowledge of Microsoft Excel?